Custom Wmo and youth care software development
Appfront builds custom software for the municipal delivery of the Wmo and the Jeugdwet, from report and request through to decision, allocation and invoicing. We set up the iWmo and iJw message exchange via the Gemeentelijk Gegevensknooppunt, monitor waiting lists and budgets, and deliver reporting to the council and CBS. Software that follows your policy and bylaws, with privacy and information security as the starting point. Read also about our wider software for municipalities.
What is custom Wmo and youth care software?
The Wmo (Social Support Act) and the Jeugdwet (Youth Act) place the delivery of care and support with the municipality. Behind every request sits an administrative process: receiving a report or request, carrying out an assessment, issuing a decision, allocating support to a care provider, handling the iWmo and iJw message exchange, processing invoices and submitting the personal contribution. Custom software supports this chain from start to finish, aligned with your bylaws and way of working.
In practice, a custom solution means: a workflow that follows exactly your route from report to decision, product codes and rates taken from your own procurement agreements, automated message exchange with care providers via the Gemeentelijk Gegevensknooppunt, and dashboards for monitoring waiting lists, budgets and deadlines. Reporting to the council and CBS comes straight from the data, with no manual copying and pasting.
Standard packages often force the social domain into a fixed mould that doesn't fit the local regulations or regional procurement. Appfront builds software that follows your process rather than the other way around, with privacy and the GDPR as a starting point. Whether custom is the right choice is something we determine together in an honest analysis — sometimes an existing package is fine, sometimes your own solution pays off. Also take a look at our custom software.
Request to decision
One workflow for the entire process: registering a report or request, recording the investigation and conversation notes, and drafting and issuing the decision. With deadline monitoring so that statutory decision periods do not lapse unnoticed.
iWmo and iJw message exchange
Allocations, requests for allocation, start and stop messages and invoices are created and validated according to the iStandaarden and exchanged via the Gemeentelijk Gegevensknooppunt. Return messages are processed automatically and fed back into the case file.
Privacy by design
Youth and Wmo data is particularly sensitive. That is why the software is built around GDPR legal bases, data minimisation, granular authorisation and full logging, so that only authorised staff see the right data and every access can be traced.
If your bottleneck lies not in the core process but in the message traffic surrounding it, then software for iJw message exchange and accountability is the better starting point. For registration with the client at home, there is the app for start, stop and hours in youth care.
Our development process for social domain software
We work in short iterations that remove uncertainty early and deliver software your team trusts. From an initial analysis of your working methods, bylaws and procurement agreements through to go-live and ongoing management, every step is aimed at a solution that case workers, back office and control understand and can use themselves.
Together with case workers, contract managers and the control function, we map out how the process runs from report to invoice, which product codes and rates apply, and which integrations with national facilities are needed.
We design the data model, the workflows and the authorisation model, and decide how the iWmo/iJw message exchange and the other integrations are set up securely, with privacy and the BIO as the starting point.
We build in short iterations with automated testing, structured logging and monitoring. You see working software along the way and steer as we go, based on what case workers encounter in practice.
Controlled go-live with data validation and a safety net for message exchange, followed by ongoing management, security updates and further development.
What Wmo and youth care software does in practice
Each solution is tailored to your process, bylaws and procurement agreements. Below are the features we most often deliver for municipalities and partnerships that carry out the Wmo and Jeugdwet in the social domain.
Reports, requests & investigation
A central intake for reports and requests, with conversation notes, the investigation and the assessment in one place. Case workers work in a file that follows the route of your bylaws, including monitoring of statutory decision and processing deadlines.
Decisions & allocations
Drafting decisions based on the investigation and allocating support to a contracted care provider. Product codes, volume, period and rate come from your procurement agreements, so that the allocation (301) and related messages are correct.
Claims processing
Incoming claims from care providers are checked against the issued allocation, the rate and the period delivered. Each line can be approved, rejected or flagged for further investigation, with a return message and an audit trail of every decision. If you are HKZ-certified yourself, this serves as evidence for your quality manual and audit file.
Personal contribution & CAK submission
For Wmo support with a personal contribution, the submission to the CAK is prepared and sent, and the feedback is processed. This keeps the administration around the personal contribution complete, verifiable and consistent with the case file.
Waiting list & budget monitoring
Real-time insight into waiting lists, ongoing care pathways and budget utilisation by facility or provider. Threshold values and alerts help control and policy teams adjust in good time, before a shortfall or overspend occurs.
Reporting to council & CBS
Management information and accountability come directly from the data: volumes, lead times, costs per facility and the figures needed for CBS submissions in the social domain. No manual exports, just reliable figures for the council, the executive and the auditor.
Who we build this software for
How the Wmo and Youth Act are implemented differs from one organisation to another. We see a number of variants recurring often, and for each we build a solution that takes into account the process, the procurement agreements and the messaging with care providers.
Municipalities in the social domain
Municipalities that deliver the Wmo and Jeugdwet themselves, with case workers and back office staff who process reports, requests, decisions and allocations. The software follows your bylaws and integrates with national facilities. See also our software for municipalities and the municipality website.
Regional collaborations
Procurement organisations and partnerships that deliver the Jeugdwet or Wmo on behalf of several municipalities. One solution with shared procurement agreements and product codes, while each participating municipality keeps its own budgets, figures and accountability.
Care provider contract management
Teams responsible for contract and supplier management with care providers: managing contracted providers, product codes and rates, tracking allocations and claims, and monitoring iWmo/iJw messaging, with full control over budget and care delivered.
Policy, control & accountability
Policy and control staff who steer on lead times, costs and waiting lists and account for their results to the council, the executive and the CBS. Reliable figures drawn directly from service delivery, so that policy and budgets can be based on facts.
Test your idea first: a working prototype in 1 day
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →Technology and integrations we use
We build with a modern, maintainable web stack and set up the iWmo/iJw message exchange according to the iStandaarden via the Gemeentelijk Gegevensknooppunt. Where your process requires it, we connect securely with national facilities, so that personal data, income data and message exchange run reliably and in line with the standards. Below we link to the integrations we most often use in the social domain.
If, as a care provider, you need to keep your documents for the Wtza complete and up to date, see our software for the Wtza licence file.
If you supply assistive devices under the Wmo and want to plan replacement and reassessment on time, see our app for assistive device replacement periods.
If you lend out assistive devices and every serial number must be registered to a person, inspected and accounted for, see our loan administration software for assistive devices.
If the subject is the support plan itself, with timely evaluation and a portal for the client and their representative, see our app for the support plan in disability care.
For transport providers who must account for Wmo trips per trip to the municipality, there is our app for trip accountability in special-needs transport.
Relevant government integrations for this process: the iWmo/iJw integration, the Inlichtingenbureau integration, the BRP integration, Suwinet and the ZGW API integration for case-based working.
Why choose Appfront for your Wmo and youth care software?
Appfront builds custom software for organisations in the Netherlands, with close attention to the requirements that come with working for the public sector. We always start with a thorough analysis of your processes and policy rules. Software in the social domain must not only be technically sound; it must genuinely take work off the shoulders of case workers and back-office staff.
For every solution, we write clear documentation and make sure your own team, or any future supplier, can understand and manage the software. No black box, just transparent code and clear agreements on monitoring, security and maintenance. You stay in control of your data and your roadmap.
You work with a dedicated point of contact who understands both the technology and the social domain. This keeps lines of communication short, prevents misunderstandings and speeds up decisions when choices need to be made during the build.
See also our wider services around custom software, AI for municipalities and related solutions such as debt relief software and a citizen portal.
- Custom software tailored to your policy rules and way of working
- Experience with government standards and secure messaging
- iWmo/iJw via the Municipal Data Hub according to the iStandards
- Privacy by design: GDPR legal bases, data minimisation and authorisation
- Working in line with the Baseline Information Security for Government (BIO)
- Accessible citizen and provider portals meeting WCAG 2.1 AA
- Clear documentation your team can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing maintenance and proactive further development
- You stay in control of your data, with no vendor lock-in
Security and privacy in the social domain
Wmo and youth care data are among the most sensitive personal data a municipality processes. Youth data calls for extra care. That is why privacy comes first for us: for every data processing activity we document the GDPR legal basis, apply strict data minimisation and build fine-grained, role-based authorisation so that an employee only sees the data relevant to their task. Every access and change is logged and traceable.
We work in line with the Dutch Baseline Information Security for Government (BIO) and the OWASP ASVS: encryption in transit and at rest, secure secrets management and secure messaging via Digikoppeling where applicable. We provide documentation for your record of processing activities and support you with a Data Protection Impact Assessment (DPIA). We build citizen and provider portals to WCAG 2.1 AA accessibility standards, in line with DigiToegankelijk.
More on our approach to security: our information security policy and vulnerability disclosure policy. For specific integrations, see the BRP integration and the Inlichtingenbureau integration.
- GDPR legal basis for each processing activity and strict data minimisation
- Особая care for youth data
- Fine-grained, role-based access control (need-to-know)
- Full logging of views and changes
- Encryption in transit (TLS 1.2+) and at rest
- Working in line with the BIO and OWASP ASVS
- Secure messaging via Digikoppeling
- Documentation for processing register and DPIA
Frequently asked questions about Wmo and youth care software
Answers to the questions we are asked most often about software for the social domain.
Custom software for the municipal delivery of the Social Support Act (Wmo) and the Youth Act supports the entire administrative process in the social domain: registering reports and applications, recording investigations and decisions, allocating support to care providers, iWmo and iJw messaging, processing claims and submitting client contributions. Appfront builds this software around your policy, by-laws and way of working, rather than forcing your process into a off-the-shelf package.
iWmo and iJw are the information standards from iStandaarden that municipalities and care providers use to exchange data on the delivery of the Wmo and the Youth Act. Messages travel via the Municipal Data Hub (GGk). Commonly used message types include the allocation (301) with its response message, the request for allocation (315), the start and stop of care (305 and 307) and the claim. Custom software can create, validate and send this messaging and process the response messages automatically.
Off-the-shelf packages for the social domain often force municipalities into a fixed way of working that does not match local by-laws, regional procurement agreements or collaboration within a partnership. Custom software follows your own process from report to decision, matches your product codes and rates precisely and integrates with the systems you already use. You stay in control of your data and are not dependent on a single vendor's roadmap. We always discuss what fits best in an analysis first.
We build with a modern, maintainable web stack, such as TypeScript, React, Node.js or Python, and a well-modelled database. We set up iWmo/iJw message exchange in line with the iStandards and via the Municipal Data Hub (Gemeentelijk Gegevensknooppunt). Where needed, we integrate with national services using secure government standards, such as the BRP (Dutch personal records database) for personal data, Suwinet for government data exchange, the Inlichtingenbureau for credit and debt information, and Digikoppeling for secure message exchange. We align our choices with your existing landscape.
It depends on the scope of the process you want to support, the number of integrations required, the complexity of your procurement and tariff agreements, and the extent to which existing systems are included. Ongoing management, monitoring and support also play a part. We always start with a no-obligation analysis of your situation, then provide a realistic estimate and clear agreements. We work in short iterations so you see working software early on.
Wmo and youth data are among the most sensitive personal data, with particular care required for youth data. Appfront builds privacy by design: a clear GDPR legal basis for each processing activity, strict data minimisation, role-based access so staff see only the data relevant to their task, and full logging of access and changes. We work in line with the Baseline Information Security for Government (BIO) and provide documentation for your processing register and any DPIA.
Yes. Components used by citizens or care providers, such as an application or provider portal, are built to WCAG 2.1 level AA, in line with the Dutch Digital Accessibility for Government Decree (Besluit digitale toegankelijkheid overheid) and DigiToegankelijk. This makes the software usable for people with disabilities, and lets you publish a substantiated accessibility statement.
The software is intended for municipalities that carry out the Wmo and Jeugdwet themselves, and for regional procurement organisations and partnerships that do so on behalf of several municipalities. Think of case workers and back office staff in the social domain, contract managers who work with care providers, and policy and control staff who report to the council and Statistics Netherlands (CBS). We align roles, permissions and workflows with your organisation.
Ready to build your Wmo and youth care software?
Tell us how your delivery of the Wmo and Jeugdwet is set up and where you run into problems, from notification and decision through to iWmo/iJw message exchange, claims and reporting. We are happy to think along with you about process, integrations and privacy. A no-obligation first conversation will give you a clear picture of what is possible. Get in touch to arrange a meeting. If you also work in childcare, the staff-to-child ratio (beroepskracht-kindratio) applies there; see childcare software.