Custom support plan app for disability care
Appfront builds apps that enable care organisations in the disability sector to create the support plan as it was intended: the client's goals in their own words, support workers reporting per goal rather than per service, and an evaluation that is scheduled on time and carried out together. So the plan doesn't disappear into the EHR, but becomes the conversation that comes back every day.
What is a support plan app for the disability care sector?
The support plan in disability care describes what the client wants, what they need and how the organisation will work towards it: goals, agreements, risks and their evaluation. The Dutch Quality Framework for Disability Care places the client at the centre, and the Wlz (Long-term Care Act) requires that the plan is discussed with the client or their representative and recorded. An app makes this workable: goals the client formulates themselves, reporting per goal, an evaluation that appears on the agenda automatically, and a plan the client can actually read.
Without such an app, the plan is a form in the EHR that the personal support worker fills in once a year, in sentences the client doesn't recognise. Support workers report per service rather than per goal, so the evaluation starts with digging up a year's worth of reports. The representative receives the plan by post, signs it, and hears nothing more about it until the next evaluation.
We build custom because the plan has to match your methodology and your EHR: which domains you use, how you talk with the client and what the behavioural specialist contributes. An EHR module is built for registration; the app is built for the conversation with the client and the work of the support worker.
Plan with the client
Goals in the client's own words, with images or pictograms where language is not enough, drawn up in conversation and immediately readable for the client and their representative.
Reporting per goal
The support worker reports against the goal in question, briefly and on the phone. The evaluation is then an overview per goal, not a search through services.
Evaluation and sign-off
The evaluation is scheduled ahead of the deadline, completed together, and the new plan receives sign-off from the client or representative, recorded with name and date.
How we build your support plan app for the disability care sector
We begin with three client plans and the reporting from recent months: what is written down, what has happened, and where one thing connects to another. The app follows from that.
Which domains and goals you use, how the planning conversation currently runs, who attends, how support workers report, and what must remain in the EHR for accountability.
The structure of the plan in the app, with goals in the client's language, agreements, risks and the role of the behavioural specialist. Linked to the client and the assessment in the EHR.
Reporting per goal on the phone, the plan readable for the client and their representative, and evaluations scheduled on time.
The EHR integration, sign-off with name and date, and then management and expansion to day care or outpatient support.
What an app for the support plan in disability care actually does
The components below come up in almost every organisation in the disability sector. Which ones you need depends on your methodology and your EHR.
Support plan
Goals, agreements and risks per client, in their own words, with versions and the date on which the plan was adopted.
Reporting per goal
Brief reporting against a goal, on the phone, with the option to add a photo or a short voice note that is transcribed.
Evaluation scheduling
Evaluations scheduled automatically at the interval you use, with a reminder for the personal support worker and an invitation for the client.
Client portal
The client and their representative read the plan, see progress per goal and give their agreement, on phone or tablet, with pictograms where needed.
Multidisciplinary consultation
The behavioural specialist, the doctor and support staff add their input to the goal it concerns, visible during the consultation.
EHR integration
Client details and assessment from the EHR, and the approved plan and reporting sent back, so accountability is accurate without double entry.
Who we build an app for the support plan in disability care for
The app is intended for organisations where the plan is currently mainly an obligation and where support staff do not use it in practice as a guide.
Residential care
Clients who live there daily, with support staff working shifts. Reporting per goal on the phone and handover per client are the core.
Day care
Goals concerning work and activities, with support staff who oversee several clients at once. Brief reporting and the plan shared with the residential location matter most.
Outpatient support
Clients at home, with the support worker visiting. The plan on the phone and reporting immediately after the visit are what is needed.
Organisations with client councils and representatives
Representatives who want to read along and take part in decisions. The portal with the plan, progress and agreement is the core.
Test your idea first: a working prototype in 1 day
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →Technology and integrations
This page covers the support plan and the reporting that goes with it. For the wider care software, see our page on building custom care software; for messaging with municipalities, see our page on iWmo and iJw integration; and when choosing an EHR, see our EHR requirements checklist. You can read how we work at custom software development.
For drafting and evaluating the plan at the office, alongside the app, there is our software for the support plan.
Why Appfront for your app for the support plan in disability care?
A support plan only works when the client recognises it and the support worker uses it. That is what we build on: the client's plan, within everyday work.
The plan belongs to the client
Goals in their own words, readable on their phone, with their agreement. Not a form about them, but a plan made with them.
Reporting happens at the goal
The support worker writes briefly against the goal it concerns, in the moment. The evaluation writes itself.
The evaluation comes by itself
Scheduled on time, with the invitation for the client and representative. Not because an audit is coming, but because the plan requires it.
Security and privacy for a support plan app in disability care
The app handles special category health data. Access is set by role and by client: the support worker sees the clients at their location, the behavioural specialist sees their caseload, and the client and their representative see only their own plan. Every view and change is logged, and the app is aligned with the NEN 7510 setup of your organisation and with the data processing agreement with your EHR supplier.
The app runs in a European data centre, with encrypted storage and daily back-ups. Integrations with the EHR use their own keys, which can be revoked per integration, and logging in for clients and representatives uses two-step verification.
Frequently asked questions about a support plan app in disability care
Questions care organisations ask before they start.
They draft the plan together with the client, using goals in their own words, have support staff report progress per goal from their phone, schedule the review on time, and record the agreement of the client or their representative. The approved plan then goes to the EHR.
No. The EHR remains the record for registration, assessment and accountability. The app is where the plan is drafted and used: the conversation with the client, the goals, the progress reporting and the review. The approved plan and the reporting go to the EHR through an integration.
With short sentences in the client's own language, pictograms and photos alongside goals, and a view on phone or tablet that shows progress for each goal. Which pictograms and language you use can match the methodology your support workers already use.
The framework calls for care that starts from the client's wishes, with a plan that is drawn up together and evaluated. The app makes this demonstrable: the goals come from the conversation, reporting is recorded per goal, the evaluation is documented and the client's agreement is on file.
Yes. The legal representative, or the representative chosen by the client, gets access to the plan and its progress, can respond, and approves the agreed plan by name and date. You set out who holds which role for each client.
Arrangements that fall under the Care and Coercion Act (Wet zorg en dwang) are flagged separately in the plan, along with the review points that go with them. The app puts those deadlines on the calendar; the assessment and the registration in the EHR stay within your own process and with your Wzd officer.
Check that first. Every EHR has a plan module, and sometimes that is enough. Custom development makes sense if support staff do not report in it in practice, if the client cannot read the plan, if representatives have no access, or if reviews only happen once the deadline has already passed.
A plan that the client recognises and the support worker uses?
Tell us which EHR you use and how many plans are currently past their review date. We will show you what the plan, the progress reporting per goal and the portal look like.