Custom software for municipalities, joint regulations, provinces and implementing organisations. We build where Centric, Pink Roccade and JoinUp fall short, such as specific permit workflows, Wmo claims processes, citizen portals with DigiD, or Common Ground components that fit your local processes.
The Dutch municipal market is dominated by a handful of suppliers: Centric, Pink Roccade, JoinUp, Berkeley Bridge, Vicrea, GemmaWeb, Square and Cybell. For the heavy lifting, such as BRP queries, case management systems, financial administration and core civil registration processes, those packages are usually the right choice. Migration is risky and expensive, the processes are deeply embedded in the organisation, and the packages are functionally mature. We do not replace them.
Where custom development adds value: a specific subsidy application flow that no supplier supports, a citizen portal that matches your own corporate identity, a Wmo claims process that talks to your regional care providers, a participation platform that involves residents in policy questions, or a dashboard that brings together data from several sources. That is what we build, within Common Ground, with VNG APIs, BIO-secure and WCAG 2.1 AA accessible.
Our experience lies in public sector projects where integration with the existing infrastructure (Centric Key2 packages, Pink Roccade Civision, JoinUp iBabs) matters just as much as the new functionality itself. We know the requirements of VNG-Realisatie, the architecture principles of GEMMA, and the reality of a municipal ICT department that has to manage many chains with limited capacity. Also read about our broader approach to custom software and enterprise software development.
This page focuses on municipalities and joint regulations, but the work we do applies more widely: we have supported provinces, water boards, safety regions and implementing organisations such as RDW, UWV and SVB with well-defined modules. The technical principles, including Common Ground where applicable, BIO compliance, WCAG accessibility and eHerkenning, are similar.
Depending on the domain, target audience and security regime. In the first conversation we advise which type fits, and which integrations with your existing packages are needed.
A local version of MijnOverheid for your residents and businesses. DigiD for citizens, eHerkenning for businesses, with a visual identity that feels like your municipality, not a generic national service. Residents can view ongoing cases, apply for permits, report public-space issues, file complaints and manage their data in an environment they recognise. For businesses, the same, but with eHerkenning, KvK integration and B2G flows such as quotes, contracts and invoicing.
For domains where off-the-shelf packages don't quite fit: subsidy applications with multiple assessment rounds, objections and appeals with a legal workflow, complaint handling with escalation paths, environmental management under the Environment and Planning Act, or a specific policy area such as enforcement or heritage conservation. A multi-team way of working with case managers, assessors, legal staff and board secretaries, including a complete audit trail that is FOIA-proof and aligned with your records management policy. The application is fully tailored to how your department works and links back to your central case management system where needed.
The Wmo, Youth Act and Participation Act call for systems that can work with regional care providers, waiting list management and social directory information. We build claims flows for care providers with iJw/iWmo messaging, decision-support tools for case workers, dashboards for regional partnerships, and participation platforms for resident research on policy issues. Everything kept securely within BIO and — where care data is processed — NEN 7510, with the privacy-by-design and DPIA documentation your data protection officer needs.
If you work with approved soil intermediaries, the approval itself is something you must be able to verify. How an intermediary keeps track of this on their side is covered on the page about Kwalibo software.
A working application within your infrastructure, with the documentation and integrations your IT department needs to carry on independently.
From day one we work with your information architect, BIO coordinator and functional administrators. Handover is not the end — further development usually begins at that point, based on what proves to work in production.
Six patterns in which we support municipalities and public authorities. If you recognise one, we'd be glad to talk further. For the standard work, such as extracts, financial administration and the central case management system, we will honestly point you to Centric, Pink Roccade or another municipal supplier. Our role begins where those packages don't fit.
Your department has a specific process, such as a separate subsidy scheme, a unique objection flow, environmental management for your nature reserve, or an enforcement tool for supervision, for which no supplier offers a workable package. Custom software is then the rule rather than the exception, often linked to your central case management system.
You want residents and businesses to work within your look and feel. The national services work functionally, but they don't feel like your municipality. Your own portal with DigiD integration delivers that experience without compromising on security, and leaves room for local products and local communication.
Several municipalities work together under a joint arrangement (GR) for a social services department, environmental service, ICT coalition or safety region. Standard packages are set up per municipality. A platform for regional processes, where multiple source systems come together, must be built specifically with multi-tenant logic.
Resident surveys, citizen panels, online consultations, youth councils and open data publication. Tools that help gather and weigh residents' voices, and report back transparently, in line with your participation policy and the requirements of the Dutch Act on Strengthening Participation at Local Level.
You have data in ten different systems — Centric, Civision, BAG, BRP, your own Excel sheets — and want a dashboard that brings it together by policy domain. We build ETL pipelines, a standardised data layer and visualisations that make sense of what would otherwise remain fragmented.
Election administration, support for the voting process, integrity oversight, or a specific process for the council clerk's office. Domains where reliability and audit trail outweigh user convenience, with stricter BIO requirements and separate authorisation structures.
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →A conversation with your department, your information architect and, where relevant, your procurement officer. We map which flows the application must run, which integrations with existing packages are needed, and which security regime applies.
Depending on your threshold values, we support the tender documents, justification of exceptions, or a direct quotation. We often work through DAS or framework agreements and have experience with VNG model terms.
Workshops with your team, interviews with end users (both civil servants and — where relevant — residents), and an architecture document that fits within Common Ground and your enterprise architecture. At the end: scope, planning and the first screen flow.
Every sprint delivers a working build you can test, often with a fixed user group. We work iteratively — the first functionality is ready for acceptance after a few sprints, after which further development runs in parallel with rollout. End users stay involved through sprint reviews.
For production acceptance: a penetration test by an independent party, BIO checks via your CISO and — when personal data is processed — a DPIA. We deliver the documents you need for going live.
A phased rollout, training for functional management and the helpdesk, and ongoing management for security patches and further development. No big-bang go-live — usually a pilot with one team before the whole organisation joins.
What public sector clients usually want to know before we start.
A half-hour exploratory conversation, no obligation. We listen to your workflow, ask detailed questions about the integrations with your existing packages, and advise on what is worth building yourself and what isn't. For specific AI applications within government, see also AI for municipalities and government or our smart API integrations.
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