Custom physiotherapy software development
Physiotherapy software custom-built for your practice: an appointment diary with online booking, an electronic health record (EHR) with treatment plan and outcome measures, claims to health insurers via Vecozo, exercise programmes and patient communication, and management of waiting lists and recurring appointments. Appfront builds this privacy by design around special category personal data, in line with GDPR and NEN 7510, tailored to the way physiotherapy, exercise therapy and multidisciplinary practices work.
What is physiotherapy software?
Physiotherapy software supports the day-to-day running of a practice: an appointment diary with online booking, an electronic health record (EHR) with treatment plan and outcome measures, claims to health insurers, exercise programmes and patient communication, and management of waiting lists and recurring appointments. Everything serves one goal: relieving therapists of administration so that more time is left for the patient in the treatment room.
Off-the-shelf packages often force your way of working into a fixed mould. Practices differ considerably, however: in their specialisms, in how intake, reporting and treatment pathways are organised, and in collaboration within a multidisciplinary team. Custom software adapts to your processes rather than the other way round, and can grow with your practice, guidelines or claims requirements as they change. That prevents shadow administration in loose spreadsheets and keeps the record complete and traceable.
Because this involves health data, which is special category personal data under the GDPR, we build in privacy by design and data minimisation from the architecture onwards, in line with NEN 7510. Read more about our broader approach to custom software and tailor-made custom software.
One record per patient
Intake, treatment plan, measurement tools, reporting and appointments in one coherent record. The practitioner works in one place and keeps an overview, without retyping data from separate systems or lists.
Online booking without the phone
Patients book their own appointments within the rules you set, and receive automatic confirmations and reminders. This reduces phone pressure at reception and keeps the schedule up to date.
Claiming without duplicate work
Treatments are recorded, checked and submitted to health insurers via Vecozo in line with the applicable claims standards. This prevents double data entry and keeps you informed of rejected items.
How we build your physiotherapy software
We work step by step and involve your therapists, practice manager and, where needed, your privacy and information security officer early in the process. From a thorough review of your processes, specialisms and integrations through to go-live and ongoing support, every step aims for software your team understands, trusts and can demonstrably use safely.
We map out your processes: intake, diary and booking, the EHR with treatment plan and outcome measures, claims and the integrations required. Together we determine which data and permissions are needed, and what can be left out.
We design the architecture, record model and authorisation model with data minimisation and privacy by design as the starting point, plus the approach to logging, retention periods and the claims flow to Vecozo.
We build in short iterations with automated tests, structured logging and monitoring. You see working versions along the way and help steer priorities and alignment with day-to-day practice.
Controlled go-live with data validation and a safety net, followed by ongoing management, monitoring and further development as your practice, guidelines or billing requirements change.
What physiotherapy software does in practice
We tailor every application specifically to your practice, specialisms and integrations. Below are the features we most often deliver for physiotherapy and allied health practices.
Appointment scheduling & online booking
A clear diary per practitioner and location, with online booking for patients within the rules you set. Automatic confirmations and reminders reduce phone pressure and the number of no-shows. We align the booking logic with your planning.
Electronic health record (EHR)
A structured record with personal details, referral, medical history, examination and treatment notes for each session. The record stays up to date and traceable, with role-based access so that practitioners only see what is needed for care.
Treatment plans & outcome measures
A treatment plan with goals, review points, and space for the outcome measures and questionnaires you use in your practice. Progress is recorded so that practitioner and patient can follow the course of treatment, without the software making any clinical decisions.
Claims to health insurers
Treatments are checked and submitted via Vecozo to health insurers in line with the current billing standards for allied health care. Responses and rejected items come back clearly organised, so corrections can be dealt with quickly.
Exercise programmes & patient communication
Practitioners put together exercise programmes that patients receive in a secure environment, with instructions and reminders. Messages, appointment confirmations and questionnaires travel through one secure channel, so communication is always linked to the right record.
Waiting lists, repeat appointments & reporting
Waiting list management, repeat appointments and aggregated management information on capacity, turnaround times and ongoing treatment courses, based on minimised data. This keeps you in control of scheduling and supports decisions within the practice while protecting privacy.
Who we build physiotherapy software for
Allied health care is delivered by many different practices, each with its own way of working and specialisms. For each of them we build software that fits their care, their team and their collaboration with other disciplines and referrers.
Physiotherapy practices
Practices providing general and specialist physiotherapy, from a solo practice to a larger practice with multiple therapists and locations. The software brings together diary, EHR, treatment plans, exercise programmes and claims in one coherent system.
Exercise therapy
Exercise therapists practising Cesar and Mensendieck methods with their own approach to posture, movement and exercise programmes. The software supports documentation, patient exercise materials and claims in line with the standards for allied health care.
Multidisciplinary & allied health practices
Practices where several disciplines work together, such as physiotherapy, exercise therapy, occupational therapy, dietetics or speech therapy. A shared but protected diary and record keep the team aligned, with role-based access and data separation where needed.
Practice chains & partnerships
Chains and partnerships with multiple sites that want to combine central direction with local autonomy. Clear separation per site, complete audit logging and shared reporting ensure that each location stays in control of its own patients and data.
Test your idea first: a working prototype in 1 day
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →Technology and integrations
We build on a modern, maintainable web stack and connect, where needed, to services commonly used in allied health care. For a physiotherapy practice, the most relevant are: Vecozo for claims with health insurers, online payments via iDEAL, diary and reminder integrations, and secure exchange with referrers. We set up every integration with data minimisation and the right legal basis, so that only what care requires is processed. The booking and diary logic shares a lot with our booking software.
If your practice uses FysioManager and you want to connect it to your own website or app, see our page on a FysioManager integration.
Why choose Appfront for your physiotherapy software?
Appfront builds custom software for healthcare and always begins with a thorough analysis of your processes, specialisms and integrations. Software for a physiotherapy practice must not only work technically, but also fit the care and the legal frameworks within which your team handles health data.
We build in privacy by design and data minimisation from the architecture onwards, and we write clear documentation so that your own practice or a future supplier can understand and manage the software. No black box, but transparent code and clear agreements on authorisation, logging, monitoring and management.
You work with a dedicated point of contact who understands both the technology and the realities of practice. That keeps lines short, prevents miscommunication and speeds up decisions when choices need to be made during the build.
Also take a look at our broader services: custom software, tailor-made custom software, planning and scheduling software and booking software. Do you have any questions? Get in touch.
- Custom software for allied healthcare
- Privacy by design and data minimisation as a starting point
- Built to comply with GDPR and NEN 7510
- Claims flow to health insurers via Vecozo
- Accessible interfaces in line with WCAG 2.1 AA
- Role-based authorisation and comprehensive audit logging
- Clear documentation that your practice can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing management and development as your practice grows
- A way of working aligned with your existing IT landscape
Security and privacy in physiotherapy software
A physiotherapy practice processes health data, which are special category personal data under the GDPR. That is why privacy by design is central to our work. For each data flow we document the legal basis for processing, apply data minimisation and set up access based on role and need, so that a practitioner does not automatically see the full record of every patient. Every access and change is logged, so it is always traceable who viewed which record.
We build to NEN 7510, the standard for information security in Dutch healthcare, and to the GDPR, with encryption in transit and at rest, separation of records between practitioners and locations, and retention periods aligned with the legal framework for medical records, including the retention obligation under the WGBO. Interfaces used by patients are made accessible in line with WCAG 2.1 level AA. We do not make medical judgements: the software supports administration and records, while clinical assessment remains with the practitioner.
Read more about our security approach: information security policy and vulnerability disclosure policy. Discuss your situation without obligation via our contact form.
- GDPR-compliant processing of special category personal data
- A documented lawful basis for each data flow
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least-privilege principles
- Separation of records between practitioners and locations
- Complete audit logging of access and changes
- Retention periods aligned with WGBO and GDPR
- Built to NEN 7510, with documentation for your records of processing
Frequently asked questions about physiotherapy software
Answers to the questions we are asked most often about custom software for physiotherapy and allied health practices.
Physiotherapy software supports the day-to-day work of a practice: an appointment calendar with online booking, an electronic health record (EHR) with treatment plans and measurement tools, claims to health insurers, exercise programmes and patient communication, and management of waiting lists and recurring appointments. Custom software lets you set this up the way your practice works, rather than adapting your workflow to an off-the-shelf package. Because it involves health data, a special category of personal data under the GDPR, privacy by design is central, and we build in line with NEN 7510.
We build custom. Practices differ in their specialisms, in how intake, treatment pathways and record-keeping are organised, and in how a multidisciplinary team works together. Custom software fits your actual process and can grow as your practice, the guidelines or the billing requirements change. After an intake meeting, we decide together which functionality matters most and in what order to develop it, without promising a fixed lead time or price that we cannot yet substantiate.
Yes. We build the claims process so that treatments are recorded, checked and submitted to health insurers via Vecozo, in line with the current claims standards for allied health care. We always verify the workings against the latest standards and align with your administration, so that duplicate entry and rejected claims are kept to a minimum. The precise setup is agreed according to your contracts and workflow.
Health data are special category personal data and require particular care. We build privacy by design and data minimisation into the architecture from the outset: a documented legal basis for processing, access control based on role and necessity, encryption in transit and at rest, and thorough logging of who has viewed which record. We agree retention periods in line with the legal framework for medical records, including the statutory retention obligation under the WGBO. This helps you demonstrably meet your obligations under the GDPR.
We build healthcare software in accordance with NEN 7510, the Dutch healthcare information security standard, in combination with the GDPR. This means risk-based measures for access, logging, encryption, backup and management, along with documentation that fits your own information security policy. We work to OWASP security standards and document data flows and authorisations so that your record of processing activities remains complete.
Yes. We build for physiotherapy, exercise therapy and multidisciplinary practices in which several disciplines work together. The software supports shared diaries, a shared but restricted patient record, and role-based access, so that a practitioner only sees what is needed for their part of the care. This keeps the whole team informed without making data unnecessarily widely accessible.
Yes. We build an online booking module that lets patients book, reschedule or cancel appointments themselves within the rules you set: availability per practitioner, appointment length, location and recurring appointments. This reduces phone pressure at the front desk and keeps the diary up to date. We align the booking logic with your scheduling, much like our reservation and planning solutions.
Yes. We regularly take over existing applications, including those built by another party. We review the architecture, integrations, authorisation model, logging and security, document the current setup and propose improvements. From that point on, we can handle changes, integrations and monitoring, or modernise step by step towards a maintainable setup.
Ready to build your physiotherapy software?
Tell us how your practice works and where you run into problems, from scheduling and intake to EHR, claims and exercise programmes. We are happy to think along with you on process, integrations, privacy and information security. In a no-obligation first conversation, you will get a clear picture of the custom software options that suit your practice.