A digital work order on the phone of your engineer, installer or service technician. Receive the job order, tick off tasks, take photos at start and completion, scan materials, have the customer sign with a finger — all available offline, all straight into your ERP. We build it to measure, in your brand, native for iOS and Android.
The paper work order has for decades been the heart of your operation: the technician records what was done, the customer signs for approval, and that slip of paper is the basis for your invoice, your timesheet, your warranty administration and your quality records. When that paper goes missing or comes back illegible, you lose revenue, and the technician who fills everything in neatly loses time.
A digital work order app takes over that role, but does more with it. The data is immediately available in your time-tracking software, your scheduling and your invoicing. Photos come along, location is stamped automatically, and the signature is legally valid under eIDAS. And because it is custom-built, it fits your workflow step by step: no workarounds for features that don't exist, no fields your technicians ignore.
We build job ticket apps for installers, construction firms, field service engineers, cleaning organisations, security companies and gardeners. The underlying technology is similar, but the details — which fields, which photo moments, which signature status, which ERP integration — vary by trade and by organisation. That's where the work lies, and where the value is.
The choice between custom development and a standard package comes down to one specific point: once your workflow no longer fits the form fields of a SaaS tool, or your ERP integration needs to go deeper than a nightly export, you hit the limits of the package. We work from the other end: first we map your technician's actual workflow, then we build the app around it. It requires more thinking in the early sprints, but adoption is higher afterwards and annual costs are more predictable.
If your field service works under VCA, toolbox meetings and valid certificates belong in the same system as the work order; see VCA file management. For lifting and hoisting equipment there is also a separate inspection obligation, covered in lifting equipment inspection app.
Depending on the complexity of your work orders, the depth of your integrations and the requirements your sector imposes. We advise in the first conversation which variant suits you; often a project starts in the first form and grows along with you.
The core: the technician receives a work order, ticks off tasks, takes photos at the start and on completion, records hours worked and materials, and has the customer sign. The PDF work order goes straight to the customer's and the office's mailbox. Suitable for organisations still working with paper, WhatsApp photos or a spreadsheet who want to take their first digital step.
The job ticket app is integrated with your planning and your ERP. The engineer sees today's schedule in the app, checks in on site via GPS, scans material EAN codes, and on completion the job ticket is automatically sent as a draft invoice to AFAS, Exact or Visma. Built for organisations that want to automate their timesheet administration and speed up invoicing.
A job ticket app as part of a broader field service platform. Includes eIDAS-qualified signatures, Wkb documentation for construction, AS9100/IATF traceability for industry, BCT-eIDAS certification for transport, and integrations with several ERP systems at once. Built for organisations with strict audit and compliance requirements and multiple business units.
Materials bought on the way belong on the same work order and the same project. How to record that at the moment itself is covered in the ViDA app.
A working job ticket app in the App Store and Play Store under your own accounts, plus the back office and integrations that make it run. You own the code — there's no per-employee subscription model on top.
Four patterns in which clients come to us. If you recognise one, we'd be happy to talk further, even if you're still unsure whether custom is really necessary.
You've tried an off-the-shelf SaaS package such as Jobber, ServiceM8, mHelpDesk or Mobile Field Report, but 70 per cent of the features fit and the other 30 per cent don't match how you actually work. Workarounds pile up, engineers become frustrated, and the data that reaches your ERP is messy.
You grow from twenty to fifty engineers and the monthly SaaS bill grows proportionally, while the functionality stays the same. Beyond a certain number of employees, your own software often works out cheaper over its lifetime.
You work in a sector where Wkb, AS9100, IATF, NEN 7510 or a transport quality mark is mandatory, and the SaaS package only covers the generic layer. You have to build the compliance reporting yourself, which is close to custom territory.
Your API integration with AFAS, Exact, Plan-Visie or NTOS needs to be bidirectional, with retries, idempotency and monitoring. Standard connectors don't reach that level, so it takes a custom architecture.
The job sheet is often the last point of contact between engineer and customer. An impersonal SaaS app with a foreign logo in the corner doesn't tell the same story as an app fully in your brand. For service organisations with strong customer loyalty, that shows up in NPS and renewals.
With custom software, your data sits in a database you own, not with a third party. That makes reporting, BI integration and exports for research or acquisition processes straightforward — rather than a batch export function your SaaS vendor may someday prioritise.
The underlying app is similar, but the fields, photo moments, compliance layer and integration with industry-specific systems differ widely. A selection of the sectors for which we build job ticket flows:
Work order with meter readings, boiler or installation type, gas certificate, F-gas registration and maintenance stickers. Often linked to a maintenance contract and automatically recurring appointments.
Job ticket with Wkb documentation export, quality photos per construction phase, materials list and hours integration. See also our app development for construction.
Multi-stop day planning, GPS check-in, scanning materials from the van, photo on completion, customer signature on screen. Often linked to an SLA tracker for response times.
Location object map, cleaning protocols per room, quality checks by the team leader, and customer feedback at round level. Often with QR codes on locations.
Rounds with QR checkpoints, incident reporting with photos and categorisation, client signature, and an audit log for supervisors. Suitable for object security and mobile patrols.
Work order with inspection records, F-gas administration, EN 81 checklists, and integration with your maintenance file per asset. Includes an audit log for the inspection body.
Work order with asset card, material vouchers, weather logging, and before-and-after photo reporting. Suitable for both private and municipal maintenance.
Trip work order with BCT eIDAS-qualified signature, loading and unloading confirmation, CMR photos, and integration with your TMS. For distribution, removals and specialist transport.
Fault analysis form, AS9100/IATF traceability, RCA fields, photo and video reporting, and direct integration with your CMMS or asset management system.
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →No black box, no fixed template: your process comes first, and we break it down step by step.
A conversation in which we establish which work orders you handle, which ERP and scheduling software you use, how many engineers are involved and what is causing problems today. We show what we have previously built for similar organisations and give you an honest recommendation, including if the conclusion is that a SaaS package is the better fit.
A workshop with your planners, engineers and office staff. We accompany the team in the field, review your existing work orders and speak with two to four engineers, because the pain points lie in details the office rarely sees. Outcome: a concrete process diagram, app scope, a list of fields per work order type and an acceptance checklist.
A working build every two weeks. First sprint: a fitter can receive a test work order, take a photo and collect a signature. After that we build materials, planning sync, GPS, ERP integration and the compliance layer, in the order of your priorities. A small group of fitters will be using the app from sprint two, so we learn early what works in practice.
For a company-wide rollout, the app first runs in one region, one team or one branch of your operations. We track error reports, sync failures and engineer feedback daily and patch immediately. The pilot ends with a go/no-go decision: no go unless it truly works.
Phased rollout to your entire field team, MDM integration where applicable, store publication and ongoing management. Our support line is incorporated into your incident procedure. Further development runs on a sprint rhythm or on request, your choice.
Jobber, ServiceM8, mHelpDesk, Mobile Field Report and some twenty similar solutions do good work for those who fit them fully. For those who don't, these differences weigh more heavily than many organisations realise.
You receive the source code in your own repository. If you want to bring in another party in two years' time, or develop in-house, you can do so without data migration or contract penalties. We earn by delivering value, not by holding you in.
You pay for the build and the management, not per engineer per month. For a team of twenty that may be similar; at fifty or a hundred it scales differently. We make the calculation transparent in the second conversation.
We build on open standards: native iOS, native Android, widely used backend frameworks and established cloud platforms. Not on a proprietary SaaS layer that locks you in. Our API integration layer is a separate component that you can replace or extend independently.
Many SaaS packages offer "white-label" with your logo on top. We build the flow ourselves around your process: which fields, in what order, with what validation and what automation. No job-sheet field you never fill in, and no missing field you need every day.
eIDAS signatures, GDPR data processing agreements, ATW-compliant time registration, Wkb records for construction, AS9100 or IATF for industry: we build them in from the design stage, not bolted on afterwards. Audit logs are standard, not an "enterprise tier feature".
No ticketing system that passes you from level 1 to 2 to 3. One developer knows your codebase and is your point of contact. A second developer serves as back-up so that holidays or illness don't disrupt your operations. Short lines of communication, even after go-live.
What clients usually want to know before starting a work-order project.
A no-obligation introductory call of half an hour. Tell us about your workflow, your ERP, your fleet size and your sector, and we'll give you a sense of what is realistic, what is unnecessary and where the first gains lie. Prefer to email directly? That works too: fabian.vandijk@appfront.nl.
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