Custom Syntess integration
Appfront builds custom Syntess integrations for the installation and technical sector. Through the Syntess API and web services, we connect Syntess Atrium to your field service app, webshop, BI dashboard or accounting software. Projects, work orders, items and stock stay automatically in sync, so your field team and office work from the same up-to-date data and no one needs to retype anything.
What is a Syntess integration?
Syntess is a Dutch, industry-specific ERP and business software platform for the installation, technical and building/maintenance sector. Packages such as Syntess Atrium bring together costing, projects, work orders, service and maintenance, stock and purchasing, planning and invoicing in one system. Installation firms, electrical, plumbing and climate-control businesses and technical service providers use Syntess as the beating heart of their administration.
A custom integration means, in practice, that Syntess exchanges data automatically with the systems around it: work orders that engineers handle in a field service app on the go and write back to the project, items and stock that synchronise with a webshop or wholesale ordering system, and hours, margins and service contracts that appear in a BI dashboard. That way, everyone, both the field and the office, works from the same up-to-date data.
Appfront builds on the official Syntess Atrium product documentation and the OWASP ASVS security standard. We align the data flows, synchronisation logic and error handling with your actual working processes, so the integration grows with your organisation and stays reliable during peak volumes, such as a busy maintenance period.
Work orders and projects
Projects, costings and work orders from Syntess become available in the systems around it. Engineers see their assignments on the go, log hours and materials, and the completed work order flows back to the right project and invoicing.
Insight into hours and margins
By connecting Syntess to a BI dashboard, you see margins per project, hours spent, stock value and the status of service contracts. Steer by facts rather than gut feeling, without pulling manual exports from the system.
Stock and purchasing in sync
Items, stock levels and purchase orders stay consistent across Syntess, your webshop and wholesaler orders. Material usage on a work order updates stock, so reorder advice and invoicing are always based on current figures.
Our development process for Syntess integrations
We work to a proven methodology that removes uncertainty early and delivers a stable integration. From an initial analysis of your working processes, data flows and adjacent systems through to go-live and ongoing management, every step is aimed at an integration that your own team can understand and trust.
We map out which Syntess data you want to expose (projects, work orders, items, stock or relations), which field service app, webshop, BI tool or accounting software it needs to connect to, and what synchronisation logic that requires.
We design the integration architecture around the Syntess API and web services, choose the right authentication via API credentials, and set up an error-handling strategy.
Implementation with automated tests, structured logging and monitoring. You see working builds along the way.
Controlled go-live with data validation and a safety net, followed by ongoing management and further development.
What a Syntess integration concretely delivers
Every Syntess integration is set up specifically for your working processes, data flows and adjacent systems. Below are the features we most often deliver for installation and technical companies that use Syntess at the core of their operations.
Work orders to engineer app
Integration between Syntess and a field service app or field app: assignments and work orders are available on the go, engineers record hours and materials, and the completed order flows back to the project and invoicing in Syntess.
Projects in sync
Projects, costings and schedules stay aligned between Syntess and the systems around it. Changed assignments, additional work and progress are updated in both directions, so the office and the field always work from the same project status.
Stock and wholesaler purchasing
Items, stock levels and purchase orders synchronise between Syntess, your stock management and wholesaler orders. Material usage on work orders updates stock in real time and keeps reorder advice and purchasing up to date.
Service contracts and maintenance
Manage service contracts, maintenance visits and call-outs from Syntess: planned maintenance automatically generates work orders, recurring visits are scheduled and contract status stays up to date. Ideal for service and maintenance organisations with many periodic visits.
BI dashboards (hours & margin)
Syntess data made available in a Power BI dashboard: margin per project, hours spent and invoiced, stock value and the status of service contracts. Real-time insight for management and project leads, without manual exports.
Accounting integration
Pass invoices, ledger entries and customer records from Syntess through to your accounting package, so your financial administration stays in balance without duplicate work. We connect to your existing administrative processes and prevent manual retyping errors.
Typical use cases in practice
A Syntess integration turns out very differently for each organisation. We often see a number of patterns recur within the installation, technical and maintenance sector, and for each of these we have a working setup with attention to the right data flows and synchronisation logic.
Installation companies
Installation companies that manage costing, projects, job tickets and invoicing in Syntess and want to give their field engineers up-to-date assignments. Job tickets, hours and materials flow both ways between the office and the engineer, so projects add up and invoices go out sooner. See also our API integrations.
Electrical, plumbing & HVAC
Electrical, plumbing and HVAC/refrigeration companies with many smaller jobs and urgent call-outs. Items and stock sync with the wholesaler, engineers close off job tickets on the go, and material usage flows automatically into stock and invoicing: less paperwork in the van, more revenue per day.
Service & maintenance
Service and maintenance organisations with service contracts and periodic maintenance. Planned maintenance generates work orders, call-outs are scheduled and contract status stays current. A maintenance management system or job ticket app connects seamlessly to your Syntess data.
Construction & technical services
Construction and technical service providers who manage projects, estimates and subcontractors in Syntess. Linking project progress, hours and materials to planning and BI keeps budget and margin visible per project, and keeps on-site execution aligned with the office administration.
Technology we use
We build Syntess integrations using the Syntess API and web services, combined with the backend stack that suits you. The exact choice depends on the systems you want to connect to Syntess, so that your own team can manage or further develop the integration.
Why choose Appfront for your Syntess integration?
Appfront has extensive experience building API integrations for a wide range of organisations in the Netherlands, including industry-specific ERP systems in the installation and technical sectors. We always begin with a thorough analysis of your existing systems and working processes. An integration should not only work technically, but also deliver practical value for your office and your field teams.
For every integration, we write clear documentation and make sure your own team, or any future supplier, can understand and manage it. No black box, just transparent code and clear agreements on monitoring, alerting and maintenance.
You work with a dedicated point of contact who understands both the technical and the functional side. This keeps communication short, prevents misunderstandings and speeds up decisions when choices need to be made during development.
See also our broader services around API integrations, middleware, custom software and web app development. Do you work in manufacturing? Then take a look at our Ridder iQ integration or Isah integration.
- Experience with the Syntess API, web services and industry-specific ERP systems
- Specialists in integrations with field service and engineer apps
- Experienced with work orders, projects, inventory and service contracts
- Secure by default — API credentials in vaults, scoped permissions
- Structured error handling and retry mechanisms
- Comprehensive logging and monitoring from day one
- Clear documentation your team can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing maintenance and proactive further development
- A way of working aligned with your existing IT landscape
Security and privacy in Syntess integrations
A Syntess integration always processes business and customer data: relations, projects, work orders, addresses and invoicing data. Appfront builds to the OWASP ASVS security standard. This includes storing API credentials in secure vaults, encrypting data in transit, scoping permissions per integration and carrying out regular audits of the data flows between Syntess and the connected systems.
We document the data flows, endpoints and integrations so that your record of processing activities is complete and you can demonstrably comply with the GDPR. Audit logs record which data was exchanged, when and with which system, so you can trace data flows and show that only the necessary data is being processed.
More on our security approach: information security policy and CVD policy.
- GDPR-compliant data processing and data minimisation
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least-privilege principles
- Audit logs with traceable data flows
- Automatic retries and dead-letter queues
- Monitoring and alerting for anomalies
- Secrets management in line with best practice
- Documentation for your record of processing activities
Frequently asked questions about Syntess integrations
Answers to the questions we receive most often about Syntess integrations.
A Syntess integration is a technical link between Syntess (such as Syntess Atrium) and another system, for example a fitter or field service app, a webshop, a BI dashboard or your accounting software. Using the Syntess API and web services, data such as projects, work orders, items, stock and relations is exchanged programmatically, so that data does not need to be re-entered by hand. An integration can be simple (synchronising items or relations) or extensive (handling work orders on the go, updating stock in real time and showing margins in a dashboard).
Syntess is strong for the installation and technical sector and for service and maintenance organisations: installation companies, electrical, plumbing and climate firms, and technical service providers who want to manage estimating, projects, work orders, inventory and service in one package. For project- and order-driven manufacturing, ERP packages such as Ridder iQ or Isah are often a better fit. In an intake session, we will work with you to determine whether Syntess suits your processes best.
A simple integration, such as synchronising items, relations or stock via the Syntess API, can usually be delivered faster than an extensive scenario involving work orders on the go, real-time stock movements, service contracts and BI dashboards. The lead time depends on the number of data flows and the business logic required. After an intake meeting, we will give you a realistic estimate for your situation.
We work with the Syntess API and web services for projects, work orders, items, stock and relations, with authentication via API credentials. We build the integration in the backend stack that suits you: Node.js, .NET, Python or PHP. On the other side, we connect field service apps, webshops or wholesale ordering systems, IoT or telemetry sources and BI tools such as Power BI. We set up structured error handling, logging and monitoring.
Costs are determined by the complexity of the data flows, the number of systems to connect, the required synchronisation frequency and the amount of custom business logic. Ongoing management, monitoring and support also affect the total investment. We always provide a clear quote following a no-obligation analysis of your situation.
Yes. A Syntess integration processes company and customer data such as relationships, projects and work orders, so we build to the OWASP ASVS security standard. That means, among other things: API credentials kept in secure vaults, encryption in transit, scoped permissions per integration and strict separation of access. We document the data flows so your record of processing activities stays complete and you can demonstrate GDPR compliance.
Yes. Appfront regularly takes over existing integrations, including ones originally set up by another party. We review the API integration, the data flows and the error handling, document the current setup and propose improvements. From that point on we can handle changes, extensions and monitoring, including timely rotation of API credentials.
Syntess is a good fit for organisations in the installation, technical and construction/maintenance sectors: installation companies, electrical, plumbing and HVAC/refrigeration firms, service and maintenance organisations and construction companies. Typical integrations include syncing work orders with a field-service app, automating stock and wholesaler orders, managing service contracts and maintenance, and showing margins, hours and service contracts in a BI dashboard. For project- and order-driven manufacturing, Ridder iQ or Isah often fit better.
Ready to build your Syntess integration?
Tell us which Syntess data you want to expose and which field-service app, webshop, BI tool or accounting package Syntess needs to connect with. We are happy to help you think through work orders, projects, stock and service contracts. A no-obligation first conversation will give you a clear picture of what is possible within half an hour.