Custom public space reporting software
Appfront builds custom MOR software that makes it easy for residents to report issues in public spaces, from broken street lighting and litter to a loose paving slab or overhanging greenery. The report is placed on the map, automatically routed to the right department or contractor, handled in the field and fed back to the reporter. One system for both office and field teams, aligned with your own report categories and management process.
What is MOR software?
MOR software (public space reporting software) is the application that allows residents to report issues in their neighbourhood, and that allows the municipality to receive, place, route, handle and record those reports. Think broken street lighting, litter, a loose paving slab, overhanging greenery, a blocked drain or a vandalised bench. The reporter places the report on the map, adds a photo and selects a category; the software then passes the report to the right department or contractor.
A good MOR application brings together three areas: the resident portal, the back office that allocates and monitors reports, and the field teams who carry out the work. In between, location detection, automatic routing and status feedback ensure that a report doesn't get stuck and that residents know what is happening to it. This improves both the speed of resolution and residents' trust in the municipality.
Off-the-shelf packages often force your workflow into a fixed structure and integrate awkwardly with your management or case management system. Custom software is a better fit when your report categories, resolution deadlines, management areas or contractor agreements differ, or when you work with several municipalities through a single reporting point. Appfront builds MOR software that follows your actual process and integrates cleanly with existing systems. See also our broader software for municipalities.
Report on the map
The resident drops a pin at the exact spot or uses their phone's location, adds a photo and description, and selects a category. The software determines the address and the responsible maintenance department.
Automatic routing
Based on category and location, the report goes straight to the right department, neighbourhood team or contractor. You set the routing rules yourself, including maintenance areas, contracts and resolution deadlines.
Feedback to the reporter
The resident receives an acknowledgement with a report number and can follow progress: received, in progress and resolved. This happens automatically by email or status page, and optionally through a citizen portal.
A report about a playground item is handled differently from one about a paving slab, because it falls under an inspection regime. We cover that on the page about the playground equipment inspection app.
Our development process for MOR software
We follow an approach that removes uncertainty early and delivers a stable application. From an initial analysis of your report categories, management departments and integrations through to go-live and ongoing management, every step is aimed at software that both your office staff and field teams can understand and trust. Do you have questions as you read? Feel free to contact us.
We map out your report categories, management areas, resolution timeframes, departments and contractor agreements, along with the integrations needed with your management system and case management system.
We design the reporting portal, the map and routing model and the field workflow, with attention to accessibility (WCAG) and a clear, fast report form experience.
Implementation with automated tests, structured logging and monitoring. You trial interim builds with real reports, so routing and feedback are right before go-live.
Controlled go-live with data validation and a safety net, followed by ongoing management, monitoring and further development of categories, routing and integrations.
What MOR software can do for you
Every MOR application is set up for your report categories, management process and adjacent systems. Below are the features we most often deliver for municipalities and management organisations that want to receive, route and resolve reports about public spaces.
Reporting portal with map
An accessible report form for residents, with location on a map, photo upload and category selection. It works on mobile and desktop, and can be offered as a standalone web app or within your municipal website, without the reporter needing to log in.
Routing & work allocation
Rules link category and location to the right department, neighbourhood team or contractor, with automatic assignment and escalation when resolution timeframes are exceeded. Office staff keep full oversight and can step in manually where needed.
Field service app
A mobile working environment for the field: reports on the map, navigation to the location, a photo on arrival and on completion, and immediate closure with a resolution outcome. It also works with unreliable connectivity, so records remain complete.
Status feedback
The reporter receives an acknowledgement with a report number and can follow its status via a status page or email. On resolution, an explanation or photo can be sent along. Feedback can also run through a citizen portal or MijnOverheid.
Category & SLA management
You manage report categories, subcategories and their resolution timeframes yourself. The software monitors deadlines per category, since street lighting has a different timeframe from litter, and flags when a report is at risk of running overdue.
Dashboards & reporting
Insight into volumes, processing times, hotspots on the map, and resolution by category and neighbourhood. Useful for steering liveability and for accountability to the executive board and council, with exports for open data where wanted.
Who we build MOR software for
Reports about public spaces arrive through many channels, and the organisations that handle them differ greatly in size and set-up. We often see a number of variants, each with its own emphasis on categories, routing and integrations.
Municipalities
The reporting point for a municipality's own residents: one accessible portal for all categories, connected to the management departments and the case management system. Often embedded in the municipal website and supplemented with a citizen portal where residents can see their reports.
Public space management
Departments for public space, neighbourhood maintenance and green spaces that direct fieldwork. For them, what matters is fast routing to the right crew or contractor, a practical field app and reliable recording of completed work, linked to the management system and GIS.
Partnerships
Several municipalities, or a joint arrangement, that handle reports through one shared reporting point. Custom software makes it possible to run separate categories, management areas and contractors for each participant, while the resident portal remains one recognisable experience.
Contractors & field partners
External contractors carrying out maintenance on behalf of the municipality receive, via a secured portal or integration, only the reports intended for them. Completion with outcome and photo flows back to the municipality, so timeframes and quality remain demonstrably monitored.
Test your idea first: a working prototype in 1 day
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →Technology and integrations
We build MOR software with a modern, maintainable web stack and open standards, so your own team can manage the application or a future supplier can take it over. The strength lies in the integrations: enriching reports with location and address data and recording them as cases in your existing landscape, without duplicate entry.
If you want to exchange your management data under IMBOR, see our IMBOR integration.
For trees, with inspection cycles, measures and history per tree, there is our software for VTA tree safety registration.
For address and object validation, we set up a BAG API integration, so a report on the map automatically receives the correct address and management unit. Handling and archiving run through a ZGW API integration, which records every report as a case in your case management system. If you want reporters to be able to log in to track their reports, we add a DigiD integration. See also our custom software and AI for municipalities.
Why Appfront for your MOR software?
Appfront builds custom software for organisations in the Netherlands, with an understanding of the government domain and the standards that apply there. We always start with a thorough analysis of your work process: a reporting point must not only be technically correct, but also add practical value for residents, back-office staff and fieldwork.
On every project we write clear documentation and make sure your own team, or a future supplier, can understand and manage the software. No black box, but transparent code, open standards and clear agreements on monitoring and maintenance, so you are not tied to a single party.
You work with a fixed point of contact who understands both the technical and the functional side. This keeps lines short, prevents miscommunication and speeds up decisions when choices need to be made during the build about categories, routing or integrations.
See also our wider services for the public sector, such as software for municipalities, housing association software and software for water boards.
- Experience with custom software for the government domain
- Experienced with BAG, ZGW (case-based working) and DigiD integrations
- Strong in mapping, location determination and GIS integration
- Attention to both back office and field service in one workable system
- Built accessibly to WCAG 2.1 AA
- Open standards and transparent code, with no supplier lock-in
- Comprehensive logging and monitoring from day one
- Clear documentation your team can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing maintenance and proactive further development
Security, privacy and accessibility
A report quickly contains personal data: a location, a photo and sometimes the reporter's contact details. Appfront builds MOR software in line with the GDPR, applying data minimisation (we collect only what is needed to handle the report) and clear retention periods, so data is not kept longer than necessary.
The setup follows the Dutch Baseline Information Security for Government (BIO): role-based access, least privilege, encryption, and logging of who did what and when. Because the reporting portal is a digital public service, we build to the accessibility requirements of WCAG 2.1 AA and DigiToegankelijk, so every resident can submit a report.
More on our security approach: information security policy and CVD policy.
- GDPR-compliant processing and data minimisation
- Clear retention periods per type of report data
- Set up in line with BIO (Baseline Information Security for Government)
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least privilege
- Audit logs with traceable data flows
- Accessible under WCAG 2.1 AA / DigiToegankelijk
- Documentation for your record of processing activities
Frequently asked questions about MOR software
Answers to the questions we are asked most often about public space reporting software.
MOR stands for public space reports (meldingen openbare ruimte). MOR software is the application that allows residents to report an issue in the public space, such as broken street lighting, litter, a loose paving slab or overhanging greenery. The municipality receives the report, places it on the map, routes it to the right department or contractor, handles it and reports back to the reporter. Custom MOR software matches your own report categories, handling deadlines, management departments and existing systems, rather than forcing your workflow into an off-the-shelf package.
Every municipality has its own report categories, management departments, contractor agreements and handling deadlines. An off-the-shelf package often forces you into a fixed structure and integrates awkwardly with your management or case management system. Custom MOR software follows your actual process, from reporting and routing through to field handling and feedback. You keep control over categories, routing rules and integrations, and the software grows along with your organisation or partnership.
Yes. The core of MOR software is location: the reporter drops a pin on the map or uses their phone's location, adds a photo and description, and chooses a category. Based on the location, the software determines the address and the correct management department. Through a BAG integration, we validate the address and can enrich the report with object data, so that each report reaches the right department or contractor straight away.
Based on the report category and location, the software determines which department, neighbourhood team or contractor is responsible. A report about street lighting follows a different route from litter or a loose paving slab. You set the routing rules yourself, and they can take into account management areas, contracts and handling deadlines. Through a ZGW integration, every report can be recorded as a case in your case management system, so that handling and archiving fit your existing processes.
Yes. Status feedback is an important part of MOR software and strongly shapes how residents experience the service. The reporter receives a confirmation with a report number and can follow progress: received, in progress and resolved. Feedback can be sent automatically by email or via a status page, and optionally through a citizen portal or MijnOverheid. This way, residents know where their report stands without having to call again.
Yes. Alongside the portal for residents and the back office, we deliver a working environment for field teams: a mobile view with the report on the map, navigation to the location, a photo on arrival and on completion, and immediate closure with a handling outcome. This means back office and field staff work in one system, and the record stays complete, even when working in the field with patchy connectivity.
Yes. We connect MOR software to your existing landscape using standards: a BAG integration for address and object validation, a ZGW integration to record reports as cases in your case management system and, where wanted, DigiD so reporters can log in to follow their reports. We also integrate with management systems for the public space, GIS and contractor portals, so that data does not have to be entered twice.
Yes. We build in line with the GDPR, applying data minimisation and clear retention periods, and configure the software in accordance with the Baseline Information Security for Government (BIO). Because the reporting portal is a digital public service, we build to the WCAG 2.1 AA accessibility standard and the Dutch Temporary Decree on Digital Accessibility for Government, so that every resident can submit a report. Data flows, logging and authorisations are documented for your record of processing activities.
Ready to build your MOR software?
Tell us which report categories you handle, how your management teams and contractors are set up, and which systems the software needs to integrate with. We're happy to help you think through the map, routing, field service and feedback. A no-obligation first conversation will give you a clear picture of what's possible for your municipality or partnership.