Custom civic integration software
Appfront builds custom software for the municipal coordinating role under the Civic Integration Act 2021. From the broad intake and learning-ability assessment, through drawing up the Personal Integration and Participation Plan (PIP), to monitoring learning routes and supporting asylum status holders, your client managers keep progress, appointments and statutory deadlines in one place. The software fits your own working method and exchanges data with DUO and other chain partners.
What is civic integration software?
Since the Civic Integration Act 2021, municipalities have been responsible for coordinating the integration and participation of newcomers. This starts with a broad intake and a learning-ability assessment, after which the municipality sets a Personal Integration and Participation Plan (PIP) and guides the integrant through the chosen learning route. Civic integration software is the custom application that supports this entire process and keeps the related deadlines, decisions and data in one place.
In practice, a custom solution means: structured intake forms, a PIP module with version control and deadline monitoring, a case file for each integrant with the chosen route and provider, alerts when a trajectory falls behind, and data exchange with DUO and the chain. A municipality that currently manages this role with loose documents and a generic case application gains real control over its statutory duty, without having to force the process into another supplier's package.
Off-the-shelf packages often don't cover the PIP, learning routes and the aftercare arrangement in detail, or they impose a way of working that doesn't match your local chain agreements. Appfront builds only the functionality you need and connects it to your existing systems, so the software keeps pace with changes in legislation and policy. See also our broader software for municipalities and custom software.
Broad intake & learnability assessment
Structured questionnaires covering starting position, education, work experience and personal circumstances. The outcome of the learnability assessment is recorded and forms the basis for choosing the learning route in the IPP.
IPP with deadline monitoring
The Personal Integration and Participation Plan (IPP) is drafted, revised and approved within the software, with version control and a decision log. The statutory deadline for approving the IPP is monitored with timely alerts.
Progress & support management
Progress on the learning route is tracked for each newcomer, including the participation declaration process and the Labour Market and Participation module. For the support period, you record which fixed costs are paid on behalf of the status holder.
Our development process for integration software
We work to a methodology that removes uncertainty early and delivers a stable application. From an initial analysis of your coordinating process, your chain agreements and the integrations required, through to go-live and ongoing maintenance, every step is aimed at software your client managers can understand and trust.
We map out your regulatory process: how you carry out the broad intake, how the IPP is established, which learning routes and providers you use, and which chain partners and systems data needs to be exchanged with.
We design the data models, the screens for client managers and the integrations with DUO and the BRP (municipal personal records database), with attention to data minimisation, authorisation and the requirements of the BIO (Baseline Information Security for Government) and the GDPR.
Implementation in short iterations with automated tests, structured logging and monitoring. You see working versions along the way and steer based on what your team actually needs in practice.
Controlled go-live with data validation and a safety net, followed by ongoing management and further development whenever changes in legislation or policy call for it.
What integration software concretely delivers
Each application is configured for your coordinating process, your chain agreements and the systems you already use. Below are the features we most often deliver for municipalities carrying out the Civic Integration Act 2021.
Intake and IPP module
Structured broad intake with recording of the learnability assessment, followed by an IPP module that records the chosen learning route, intensity and support. Version control and a decision log make clear who established or revised what, and when.
Learning route and progress monitoring
For each newcomer you monitor the B1 route, education route or Z-route, including provider, weekly hours and additional components such as the PVT and the MAP. Signals indicate when a trajectory is falling behind or when a change of route is needed within the statutory margins.
Deadline and task monitoring
The software monitors statutory deadlines, such as the deadline for setting the PIP, and prepares tasks and reminders for client managers. When a deadline is at risk, an alert is triggered, so the municipality can demonstrably carry out its coordinating duty on time.
Support module
For the support period of asylum status holders, you record which fixed costs are paid on behalf of the newcomer and how much subsistence allowance remains. The module supports financial guidance in the first months and keeps agreements and the phasing out clearly organised.
DUO and BRP chain integrations
Data exchange with DUO and Mijn Inburgering via Digikoppeling (the Dutch government's standard for data exchange), and up-to-date personal details via a BRP integration. Where participation and income play a role, a Suwinet integration (access to government income and benefits data) can be added, so client managers work with verified data.
Management and accountability information
Dashboards and reports on the number of ongoing trajectories, the spread across learning routes, processing times and deadline monitoring. Policy advisers and management receive well-founded management information, and the municipality can account for how it carries out its coordinating role.
The organisations we build for
The integration of civic integration (inburgering) is organised in a number of different ways. We regularly see a few recurring variants — and for each one we build a setup that fits that organisation's working method, scale and chain collaboration.
Municipalities with an in-house coordinating team
Municipalities with their own integration and participation team that conducts the broad intake, sets the PIP and guides learning routes. The software supports client managers from intake through to completion and integrates with DUO and the BRP.
Municipal partnerships
Regional partnerships in which several municipalities pool their delivery. The software supports separate case files and reports per municipality within a single environment, with clear authorisations so that each municipality sees only its own integrants.
Implementing bodies
Implementing organisations that take on the regional coordination role on behalf of municipalities and are accountable for it. The software supports end-to-end case monitoring and delivers management and accountability information per commissioning municipality, including the outsourced management model.
Teams focused on participation
Teams that closely connect civic integration and participation, for example through a Suwinet integration for income and reintegration. The software brings the civic integration pathway and the steps towards work together, so that support is well aligned. Also read about our debt relief software.
Test your idea first: a working prototype in 1 day
With OneDayBuild, we turn your idea into something tangible in one day for €1,150, so you can see whether further development is worth the investment. Decide to go ahead with the full build? Then we credit the full cost.
Explore OneDayBuild →Technology we use
We build civic integration software with a modern, maintainable web stack, combined with the integrations your coordination process requires. We set up the national integrations relevant to civic integration separately: a BRP integration for up-to-date personal data, a Digikoppeling for national data exchange with DUO and Mijn Inburgering, and, where participation and income are involved, a Suwinet integration. We agree the exact choice with your chain agreements, so that your own team or a future supplier can manage and further develop the software.
Why choose Appfront for your civic integration software?
Appfront builds custom software for the public sector and understands the requirements that come with it. We begin with a thorough analysis of your coordination process and your chain agreements — software for the Civic Integration Act 2021 must not only work technically, but also be practical for the case managers who use it every day.
On every project we write clear documentation and make sure your own team — or a future supplier — can understand and manage the software. No black box, but transparent code and clear agreements on management, monitoring and further development, so that the software keeps pace with changes in legislation and policy.
You work with a dedicated point of contact who understands both the technical and the functional side. This keeps lines short and speeds up decisions during the build. See also our AI for municipalities and government and a municipality website if you also need citizen-facing screens.
- Custom development that genuinely supports the coordination role under the Civic Integration Act 2021 — broad intake, PIP, learning routes and outsourced delivery
- Experience with national government integrations such as Digikoppeling, the BRP and Suwinet
- Built in line with the Baseline Information Security for Government (BIO), the GDPR and WCAG 2.1 AA
- A dedicated point of contact, clear documentation and ongoing management that keeps pace with legislative changes
Security and privacy in civic integration software
Integration files contain special and sensitive personal data — about origin, education, health and financial situation. Appfront builds in line with the Baseline Information Security Standard for Government (BIO) and the GDPR. That means data minimisation, role-based access, encryption in transit and at rest, and full logging of who views which data.
We document the processing activities, retention periods and the integrations with DUO and the BRP, so that your record of processing activities stays complete and you can demonstrate compliance. We build citizen-facing screens, for example a status page for the newcomer, to WCAG 2.1 AA and the requirements of DigiToegankelijk, so the software is also usable for people with a disability.
Do you have other processes beyond integration that you would like to digitise? Take a look at our housing association software or get in touch with us.
- Built to the Baseline Information Security for Government (BIO)
- GDPR-compliant processing with data minimisation and retention periods
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least-privilege principles
- Full audit logging of access and changes
- WCAG 2.1 AA and DigiToegankelijk for citizen-facing screens
- Hosting within the EU
- Documentation for your record of processing activities and chain agreements
Frequently asked questions about integration software
Answers to the questions we are asked most often about custom software for the Dutch Civic Integration Act 2021 (Wet inburgering 2021).
Civic integration software is a custom application that supports the municipal coordination role under the Civic Integration Act 2021 (Wet inburgering 2021). The software guides the entire pathway: from the broad intake and the learnability assessment, through drawing up and adopting the Personal Integration and Participation Plan (PIP, Persoonlijk plan Inburgering en Participatie), to monitoring the learning route (B1 route, education route or Z route) and taking care of asylum status holders. Case managers keep progress, agreements and deadlines in one place, and data is exchanged with DUO and other chain partners.
Many municipalities manage civic integration with a combination of loose documents, spreadsheets and a generic case application that does not know the PIP (personal integration plan) or the learning pathways. Custom software fits your own way of working, your agreements with language providers and your local chain collaboration, without you having to adapt to a package built for a different process. We only build the functionality you need and integrate it with your existing systems.
Yes. The software supports the broad intake with structured questionnaires about starting position, education, work experience and personal circumstances, and records the outcome of the learnability assessment. Based on this, the client manager drafts the Personal Integration and Participation Plan (PIP), with the chosen learning route, intensity and support. The software monitors the statutory deadline for adopting the PIP and keeps track of versions and decisions.
The software supports the three learning routes from the Civic Integration Act 2021: the B1 route, the education route and the Z route (self-reliance route). For each integration participant you record the chosen route, the provider, the hours intensity and additional components such as the participation declaration trajectory (PVT) and the Labour Market and Participation Module (MAP). Progress is monitored, with signals when a trajectory falls behind or when a route change is due.
Yes. We connect the software to national data exchange via Digikoppeling, so that status information is exchanged with DUO and Mijn Inburgering. We retrieve personal data through a BRP integration, so you work with current and verified data. Where participation and income are involved, a Suwinet integration can be added. We determine together which integrations are needed, based on your chain agreements.
Integration dossiers contain special and sensitive personal data. We build in line with the Dutch Baseline Information Security for Government (BIO) and the GDPR, with data minimisation, role-based access, encryption in transit and at rest, and full logging of who views which data. We document the processing activities so that your register of processing activities stays complete and you can demonstrate compliance. We build citizen-facing screens to WCAG 2.1 AA and the requirements of DigiToegankelijk.
Yes. Appfront takes over existing applications, even if they were built by another party. We review the architecture, the integrations with DUO and the BRP, data security and error handling, document the current setup and propose improvements. After that, we can adapt, extend and monitor the software, for example when changes in legislation or policy require updates.
We build for municipalities and municipal partnerships that fulfil the coordinating role for civic integration and participation, and for implementing organisations that take on this task on behalf of municipalities. The software is intended for civic integration and participation teams: client managers, coordinators, quality staff and policy advisers who guide and account for the process from intake to completion.
Ready to build your civic integration software?
Tell us how your municipality currently coordinates civic integration and where it hurts: the broad intake, the Personal Integration and Participation Plan (PIP), the learning routes, the support services or data exchange with DUO. We're happy to help you shape a custom solution that fits your chain agreements. In a no-obligation conversation, you'll get a clear picture of what's possible.