Custom Praclox integration
Praclox, based in Gorinchem, has been making software for bailiff and debt collection firms since the early 1990s: OthoMatic for case administration, accounting, documents and automated case handling, with OthoExploot for field service route planning. Clients often still submit their cases as a file or email, and want to see the status and payments in their own system. Appfront builds the integration between OthoMatic and those systems, so a case is entered once and the client can see what is happening.
What is a Praclox integration?
A Praclox integration lets OthoMatic exchange data with the systems outside the office. OthoMatic contains case administration, integrated accounting, document management, automated case handling, a report generator and online access for clients. OthoExploot plans the field service routes per district. Praclox itself supplies the SNG exchanges, including E-derdenbeslag (electronic third-party attachment), and extensions such as online access for debtors and employers, payment links by email and an app for clients. A custom integration covers the rest: your client's system, a portal of your own or your own reporting.
Without an integration, this data is handled by hand. A housing association or health insurer sends a spreadsheet of new claims every week, which an employee checks and enters into OthoMatic. The client wants to know which cases have been paid, which have a payment arrangement and which are going to court, and gets an export or a phone call to find out. Every copy costs time, and a claim entered twice or a payment that is not reported back leads to a complaint from a debtor or a client.
We build custom because every client has a different system and different agreements. Which data a client supplies, in what form, which statuses they want to see back and how often, determines how the integration works. Praclox does not publish public API documentation. We look at which integration options your OthoMatic environment offers in the first step, together with you and Praclox.
Enter once
Client case file.
Reported back
Status and payments.
No duplicates
Case checks.
How we build your Praclox integration
We start at your office: which clients supply cases, in what form, what they want to see back and who currently does that by hand. Then we build the first integration, usually with the client who supplies the most cases, because that is where most of the manual work is. Your employees work with it for a while. Other clients, status reporting and reporting follow once that goes well. After that, we maintain the integration when OthoMatic or your clients' systems change.
Intake, statuses, manual work.
The biggest time saving first.
More clients and reports.
Go-live, monitoring, and maintenance when things change.
What a Praclox integration actually does
The components below appear in almost every Praclox integration. Which ones you need depends on your clients and on the systems you use alongside it.
Submission
New cases automatically.
Validation
Duplicate or incomplete.
Shop floor reporting
Status to the client.
Payments
Receipts and arrangements.
Portal
Your own environment, your own branding.
Reporting
To your data warehouse.
Who we build a Praclox integration for
The integration is intended for firms that work with OthoMatic and have large clients who supply cases in bulk or want to see progress in their own system. The more cases and clients you have, the more it delivers.
Bailiff firms
Cases from large clients.
Debt collection firms
Amicable collection linked.
Firms with multiple branches
One report.
Clients
Status in their own system.
Technology and integrations
This page is about integrations with OthoMatic from Praclox. If you want debt collection software built entirely around your way of working, see our page on debt collection software; for credit management on the creditor's side, there is our page on the CreditDevice integration, and for personal data from the basic registration, our page on the BRP integration. You can read about our approach on building software.
Why Appfront for your Praclox integration?
A claim entered twice, a payment the client cannot see, or a client who has to call to hear how their cases are doing costs a firm time and clients. That is what we build on: cases entered once, every status and payment reported back to the client, and an integration that shows when something went wrong.
Less manual work
Cases arrive on their own.
Transparent
Client sees the status.
Visible
Errors in the log.
Security and privacy in a Praclox integration
The integration processes personal and financial data of debtors, which is sensitive. It sends only the fields a client needs and gives each client access only to their own cases. Every exchange is logged with time and content.
The integration runs in a European data centre, with encrypted connections. Keys and passwords are kept secured and are not visible to staff. Praclox itself is ISO 27001 and ISAE 3402 Type II certified; the integration follows the security arrangements you have with Praclox and your clients.
Frequently asked questions about a Praclox integration
Questions that bailiffs and managers of debt collection agencies ask before getting started.
A link between Praclox's OthoMatic and another system, such as a client's system, your own portal or your reporting. New cases then arrive automatically, and status updates and payments flow back automatically, without spreadsheets.
A software developer from Gorinchem that has been making software for bailiff and debt collection firms since the early 1990s. Its main package is OthoMatic, with OthoExploot for route planning for field staff.
Yes. Praclox provides the SNG exchanges, including E-derdenbeslag (electronic third-party attachment), and extensions such as online access for clients, debtors and employers, payment links and an app for clients. You simply use those. A custom integration is for the systems that fall outside them.
Praclox does not publish public API documentation. We will agree with you and Praclox, in the first step, which integration options exist for your OthoMatic environment and on what terms.
Before a new case is created, the integration searches on the client's reference, the debtor and the claim. If the case already exists, it is updated rather than created again. Uncertain cases go into a list for a staff member to review.
The integration retries, and puts an exchange that keeps failing in an error list together with the reason. Your administrator can see what went wrong and, once it has been corrected, send it again.
For firms with large clients who submit many cases every week or month and want to see progress. With a handful of cases a month from a client, Praclox's online access is often enough.
Want OthoMatic to work with your clients' systems?
Tell us how your clients currently submit cases and what they want to see back. We will show you how an integration can take over the manual work.