Custom Acto integration development
Appfront builds integrations with Acto, the ERP and service software for installation companies, covering among other things costing, projects, service and maintenance. Acto has integrations with, among others, a digital planning board, item data from wholesalers and systems used by housing associations. Where those stop, we connect Acto to your own systems: a customer portal, your own engineer app, reports from clients that aren't on the standard list, installation data from smart devices, or your own dashboard. So reports, work orders and data flow through without retyping.
What is an Acto integration?
Acto is software for installation companies, covering among other things costing, projects, service and maintenance. It has integrations with, among others, a digital planning board, item data from wholesalers and systems through which housing associations pass on maintenance requests. For many installers that is enough. If you have clients with their own system, want a customer portal, monitor smart installations remotely or run your own dashboard, you need an integration built around that.
Without an integration, reports from a client arriving by email or portal are retyped into Acto. Status updates go back by phone. A fault report from a heat pump arrives in the manufacturer's app, and someone creates a work order by hand. Installation data sits in two systems that drift apart. And management wants revenue and margin per contract, pulled from an export.
We build custom because the integration has to fit your business and your clients: which Acto modules you use, how reports come in, which clients want which data back, which installations are monitored remotely, and which figures you want to see. We will look at which integration options Acto offers for your situation in the first step, together with Acto where needed.
Reports as work orders
Reports from clients, customer portals and smart installations go straight into Acto as work orders, without retyping.
Status returned
Appointments, progress and completion sent back to the client or portal, so nobody has to phone.
Data in sync
Installation and site data, hours and projects kept in sync between Acto and your other systems.
How we build your Acto integration
We start with your reports and systems: where reports come from, which systems you use alongside Acto, and where retyping happens today.
Your modules in Acto, reports and clients, systems alongside Acto, and which data needs to go where.
Acto's integration options connected to your systems, for reports, status, installations and figures.
Testing with real reports and work orders, error monitoring, and a log for each message.
Go-live by client or by flow, and maintenance when Acto or your systems change.
What an Acto integration does in practice
The components below come up in almost every Acto integration. Which ones you need depends on your clients and systems.
Notifications
Reports from clients and portals arrive as work orders in Acto.
Status
Appointment, progress and completion sent back to the client.
Installations
Installation and asset data synchronised with other systems.
Smart installations
Fault reports from remotely monitored installations arrive as work orders.
Engineer app
Work orders and data sent to a dedicated app for engineers, and back again.
Dashboard
Projects, contracts, hours and margin sent to a custom dashboard.
Who we build Acto integrations for
The integration is intended for installation companies that use Acto alongside their own systems.
Installers for housing associations
High volumes of maintenance requests. Reports in and status back out are the core.
Climate and heat pumps
Installations monitored remotely. Faults raised as work orders matter most.
Electrical installers
Projects and service run side by side. Hours and projects in the dashboard are what's needed.
Installers with a client portal
Clients who report and track for themselves. Status going back is the core.
Technology and integrations
This page covers integrations with Acto. For installation companies in general, see our page on installer software. For maintenance contracts, see our page on an app for maintenance subscriptions, and for materials on projects, see our page on installer call-off orders. You can read about our approach at custom software development.
Why choose Appfront for your Acto integration?
A report that gets retyped is a report that can stall. We build around that: reports that become work orders automatically, status that flows back by itself, and data that stays consistent.
No manual re-keying
Reports arrive as work orders in Acto, not by email.
Client kept informed
Status and appointments go back automatically. Fewer phone calls asking where things stand.
One source per piece of data
Installations and projects are the same in every system.
Security and privacy in an Acto integration
The integration processes client data, addresses, installations and work orders. Access credentials are stored encrypted and used only by the integration, with only the permissions it needs.
The integration runs in a European data centre, with encrypted storage, daily back-ups and a log of every message.
Frequently asked questions about an Acto integration
Questions installation businesses ask before getting started.
Acto is ERP and service software for installation companies, covering among other things costing, projects, service and maintenance. Installation companies use it to cost and monitor projects, and to schedule and handle service and periodic maintenance on installations at clients' premises.
Yes, including a planning board, article data from wholesalers and housing association systems. These are often sufficient. A custom integration is needed for clients or systems that are not on the standard list.
Through Acto's integration options and the interfaces of your other systems. We'll determine the right route in the first step.
Yes, provided the client's system makes reports available. The report becomes a work order in Acto, and the status is sent back. This means the client can see when the engineer is scheduled and when the report has been resolved, without anyone passing that on by hand or filling in a client portal.
Yes, if the installation or the manufacturer's platform reports faults. Each fault becomes a work order carrying the installation details. You define which faults create a work order and which only a notification, so the schedule doesn't fill up with minor alerts.
Yes. Work orders and installation details go to the app, and hours, materials and completion sign-off come back into Acto.
The integration reports it and records what went wrong. The message is retried or set aside for review, so no notification is lost. An overview shows which messages have been processed, which are waiting and which need attention.
Notifications that automatically become work orders in Acto?
Tell us which Acto modules you use, where notifications come from and where data is currently being retyped. We'll show you what the integration would look like.