Custom app for the package travel directive's information requirements
Appfront builds apps for tour operators, travel agencies and providers of travel arrangements who need to comply with the package travel rules: for every booking, the correct standard information form and the mandatory information before contract conclusion, the confirmation containing all the required details, changes and price adjustments after booking reported in line with the rules, and a record of what the traveller saw and when. So that if a complaint or inspection arises, you can show that the traveller was informed in good time.
What is an app for the information obligation under the Package Travel Directive?
Anyone selling a package trip must inform the traveller in advance according to set rules: a standard information form, the main characteristics of the trip, the price including all costs, the payment terms and the traveller's rights. After booking, rules apply to changes, price adjustments and cancellations. An app for the information obligation ensures that, for every booking, the right information is shown and recorded at the right moment.
In many travel organisations, this information sits in separate documents and standard emails. An experienced employee knows which form belongs to which combination of travel services, but a new colleague, and the website, does not. A price adjustment is communicated without the choices the traveller has. And if a traveller complains that they didn't know something, there is no way to trace what they were shown before booking.
We build custom solutions because the information obligation must match your offering and your channels: which trips and combinations you sell, through which channels bookings come in, which reservation system holds the bookings, which guarantee arrangement you have, and how you currently communicate with travellers. A reservation system generates a confirmation; it often does not know which form is mandatory for this combination, or whether it was shown.
The correct form
Determine per booking whether it is a package travel or a linked travel arrangement, and show the relevant standard information form before the booking is concluded.
Complete information
The mandatory information before booking and in the confirmation, compiled from the trip data, so nothing is missing.
Provable per booking
For each booking, a record of what the traveller saw and received, and when, including later changes and the choices they made.
How we build your app for the information obligation under the Package Travel Directive
We start with your offering and channels: which combinations you sell, through which channels, and how the mandatory information is currently provided and recorded.
Your trips and combinations of travel services, the channels, the reservation system, your guarantee arrangement and how you currently inform travellers.
The rules that determine whether a booking is a package or linked arrangement, the forms, and the mandatory information drawn from the travel data.
Showing the form and information before booking in every channel, the confirmation, and recording what was shown and when.
Notifications for changes, price adjustments and cancellations with the traveller's choices, the record per booking, and ongoing management.
What an app for the information obligation under the Package Travel Directive actually does
The components below feature in almost every package travel provider's setup. Which ones you need depends on your offering and your channels.
Determining the type of arrangement
Based on the travel services chosen and the way they are booked, determine whether it is a package travel or a linked travel arrangement.
The standard form
The correct form for each type, with your details and those of the guarantee arrangement, shown before contract conclusion.
Pre-contractual information
The characteristics of the trip, the total price, payment terms and rights, compiled from the trip data.
Acknowledgement
A travel confirmation containing all the details it must include, sent immediately after booking.
Reporting changes
A change, price adjustment or cancellation notified with the choices the traveller has and the time limit to respond.
File per booking
What the traveller saw, received and chose, and when, as a file for a complaint, dispute or inspection.
Who we build an app for the information obligation under the Package Travel Directive
The app is intended for providers where the information obligation currently lives in separate documents and in the knowledge of staff.
Tour operators
Your own package holidays across several channels. The forms per channel and the file per booking are the core.
Travel agencies
Travel services from different providers, sometimes combined. Determining the type and the right form matter most.
Online travel providers
Customers who combine services on the website. Showing information before the contract is concluded, and recording it, are what matter.
Organisers of event travel
Trips around sport, concerts or conferences that include transport and accommodation. Determining whether it is a package holiday is the core.
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This page covers the mandatory information required for package travel. For how customers compose and book, see our page on package travel booking app development; for the back office, see our page on travel agency software; and for compliance in general, see our page on a GRC platform. You can read about our way of working at custom software development.
Why choose Appfront for your app for the information obligation under the Package Travel Directive?
In the event of a complaint, what matters is what the traveller knew in advance. That is what we build on: the right form for every booking, changes handled according to the rules, and a file that shows what happened.
Never the wrong form
The app determines for each booking which type it is and which form belongs to it. A new member of staff or the website does not make a mistake.
Changes handled according to the rules
A price adjustment or change reaches the traveller with the correct choices and time limit. Nothing is forgotten in the notification.
Provable in a dispute
For each booking, what the traveller saw and chose is on record. A complaint is answered with facts.
Security and privacy for an app for the information obligation under the Package Travel Directive
The app holds bookings, traveller details and correspondence. Access is set up by role: staff see the bookings they handle, compliance sees the file, and the traveller sees their own documents. Recorded information cannot be altered unnoticed; every addition is logged.
The app runs in a European data centre, with encrypted storage and daily back-ups. Files are kept for as long as needed for complaints and inspections, and are deleted afterwards.
Frequently asked questions about an app for the information obligation under the Package Travel Directive
Questions travel organisations ask before getting started.
It determines per booking whether it is a package travel or a linked travel arrangement, shows the correct standard information form and the mandatory information before the booking is concluded, compiles the confirmation, notifies changes and price adjustments together with the traveller's choices, and records what the traveller saw and when for each booking.
The European Package Travel Directive has been incorporated into Dutch law in the Civil Code. It covers, among other things, information before booking, the contents of the contract, changes and price adjustments after booking, and protection in the event of insolvency. You establish what applies to your offering with your adviser or trade association.
Generally when two or more types of travel services, such as transport and accommodation, are combined for the same trip and sold in one of the ways the law specifies. Different rules apply to a linked travel arrangement. The app records your assessment per combination, so it works the same way every time.
A price increase after booking is only permitted if the contract allows it, and it must be notified in good time. For a significant increase or change, the traveller has the right to choose between accepting it and cancelling free of charge. The app notifies the change with that choice and records the response.
Yes. Your website, travel agents and telephone bookings all show the same information at the right moment. For telephone bookings, the form is sent and recorded before the booking is confirmed.
Yes, provided that system makes bookings and trip data available. The required information is generated from that data, so it matches the trip.
Ask us about this first. Some systems include a standard form, and that is sufficient if you sell one type of package travel through a single channel. Custom development makes sense if you sell combinations across several channels, if changes must be notified with choices, or if you need to show for each booking what the traveller saw.
Can you show, for each booking, that the traveller was informed in time?
Tell us which trips and combinations you sell, through which channels, and how you currently provide the required information. We will show you what the forms, notifications and records look like.