Off-the-shelf expense software is designed for the average organisation, and you notice it straight away when your claims process works slightly differently. Different cost centres, more complex approval chains, a mileage allowance that isn't in the standard package, or healthcare claims that need to go to several insurers: that's where you hit the limits of the package. Workarounds in Excel, exports that have to be edited by hand, receipts circulating by email are all symptoms of software that wasn't built for your process.
We build expenses apps for organisations that take their processes seriously. With direct integration into your accounts or payroll system, a mobile interface your field staff, consultants or care workers actually use, and an approval flow that suits how your managers and finance team work. We have been building business mobile apps since 2015, and the pattern repeats itself: once the expenses app matches how employees really work, the number of incorrect claims falls and processing times drop sharply.
An expense claims app touches many parts of your organisation: HR for user management, finance for approval rules and general ledger mapping, IT for security and device management, and ultimately every employee who incurs costs. We involve these stakeholder groups in the first sprints, because an app that keeps finance happy but annoys field staff won't be used, and you'll still be left with an expensive Excel process running in the background.
For digital expense processing and custom digital expense software, the more specific you can make your requirements, the sharper the solution will be. A good expense claims tool adapts to your way of working, not the other way round, and that is exactly where off-the-shelf platforms fall short.