Custom Planon integration development
Appfront builds custom Planon integrations that connect your facilities and property data with the rest of your IT landscape. Via the Planon REST API and Planon Connect, we synchronise work orders, assets, spaces, contracts and fault reports with your BMS/IoT, HR, ERP or finance system, workplace app or BI dashboard. One consistent source for maintenance, space management and sustainability, without double data entry.
What is a Planon integration?
Planon is a leading IWMS (Integrated Workplace Management System) platform from Nijmegen for facility management and corporate real estate. It brings together maintenance, space and workplace management, contracts, assets, energy and sustainability on a single platform, helping facilities organisations keep control of their property and services.
In practice, a custom integration means: work orders and fault reports are created automatically from a service desk or reporting app, asset data and sensor readings from a building management system (BMS) or IoT platform are synchronised, space and workplace occupancy is linked to booking systems, and employee, contract and cost data is exchanged with your HR, ERP or finance package. This way you avoid double data entry and your facilities data stays up to date everywhere.
Appfront builds in line with the official Planon REST API documentation and the OWASP ASVS security standard. We align the business objects, synchronisation logic and error handling with your actual facilities and property processes, so the integration grows with your organisation and keeps running reliably even at high volumes.
One source for facilities data
Work orders, assets, spaces and contracts in Planon stay in sync with your other systems. No more loose spreadsheets or duplicate entries: your FM team works with current, reliable data across the entire portfolio.
Insight and reporting
Make work order, asset and occupancy data from Planon available to BI dashboards. See maintenance lead times, open reports and space utilisation at a glance, so you can steer costs and capacity on the basis of solid evidence.
Faster resolution
A fault report from an app or BMS lands directly in Planon as a work order, with the correct asset, location and priority. Your maintenance team receives assignments without manual handover, shortening response times.
Our development process for Planon integrations
We work to a proven methodology that removes uncertainty early and delivers a stable integration. From an initial analysis of your facilities processes, business objects and adjacent systems through to go-live and ongoing maintenance, every step aims for an integration your team can understand and trust.
We map out which Planon business objects you want to integrate (work orders, assets, spaces, contracts or requests), which source and target systems are involved, and in which direction the data should synchronise.
We design the integration architecture, choose the right authentication and draw up an error-handling strategy.
Implementation with automated tests, structured logging and monitoring. You see working builds along the way.
Controlled go-live with data validation and a safety net, followed by ongoing management and further development.
What a Planon integration delivers in practice
Every Planon integration is set up specifically for your facility processes, property portfolio and adjacent systems. Below are the capabilities we most often deliver for organisations that rely on Planon as the core of their facilities and real estate management.
Work orders & maintenance
Fault reports and scheduled maintenance tasks flow automatically into Planon as work orders, with the correct asset, location and priority. Status updates synchronise back to the source, so reporters and technicians always see where an assignment stands.
Asset & object management
Assets, installations and objects in Planon stay in sync with your BMS, IoT platform or ERP. Lifespan, warranties, locations and maintenance history sit in one place, so you can plan with confidence and make well-founded investment decisions.
Space & workplace occupancy
Integrate Planon with your booking and workplace app so that reservations, occupancy and availability stay in sync. Hybrid working becomes manageable: you can see which rooms and floors are actually used and adjust capacity accordingly.
BMS and IoT integration
We translate sensor readings and alarms from a building management system (BMS) or IoT platform into work orders and asset data in Planon. This makes condition-based maintenance possible: servicing based on actual installation data rather than fixed intervals.
HR, ERP & finance sync
We exchange employee, cost centre, contract and invoice data with your HR, ERP or finance package. Service costs, supplier contracts and recharges align with your accounts, without data having to be maintained twice.
BI dashboards & reporting
We make work order, asset and occupancy data from Planon available to a data warehouse or directly to a BI tool such as Power BI. Maintenance costs, lead times, SLA performance and space utilisation become visible in up-to-date, shared dashboards.
Typical use cases in practice
A Planon integration looks different for every organisation. We see a number of recurring patterns, and for each we have a proven setup that pays close attention to the right business objects, synchronisation direction and error handling.
Corporate real estate
Organisations with a large property portfolio that use Planon as an IWMS for space management, contracts and sustainability. We integrate Planon with booking apps, BMS platforms and BI dashboards, so occupancy, maintenance and costs can be managed in conjunction. See also our API integrations.
FM service providers
Facility service providers that work for multiple clients and use Planon as a central FM system. We integrate client, location and contract data, automate work order flows between clients and contractors, and make SLA performance available for reporting.
Maintenance organisations
Maintenance and servicing teams that manage installations and handle faults. Reports from a service desk or engineer app go straight into Planon as work orders, sensor readings from a BMS trigger preventive maintenance, and the status of each job flows back to the reporter in real time.
Property management
Property managers who administer buildings, leases and service charges in Planon. We integrate contract, cost and asset data with finance and ERP systems, and provide reporting on maintenance costs, vacancy and sustainability performance per building.
Technology we use
We build Planon integrations using the official Planon REST API and Planon Connect, combined with the backend stack that suits you. The precise choice depends on your source and target systems, so that your own team can manage or further develop the integration.
Why choose Appfront for your Planon integration?
Appfront has extensive experience building API integrations for a wide range of organisations in the Netherlands. We always begin with a thorough analysis of your existing systems and processes. An integration must not only work technically, but also add practical value to how you manage your facilities and property.
For every integration, we write clear documentation and make sure your own team, or any future supplier, can understand and manage it. No black box, just transparent code and clear agreements on monitoring, alerting and maintenance.
You work with a dedicated point of contact who understands both the technical and the functional side. This keeps communication short, prevents misunderstandings and speeds up decisions when choices need to be made during development.
Also see our wider services around API integrations, middleware, custom software and web app development. Want to visualise your facility data? Take a look at our Power BI integration.
- Experience with the Planon REST API and Planon Connect
- Specialists in integrations with BMS/IoT, HR, ERP and finance
- Familiar with work orders, assets, spaces and contracts as business objects
- Secure by default: credential rotation, scoped access and least-privilege permissions
- Structured error handling and retry mechanisms
- Comprehensive logging and monitoring from day one
- Clear documentation your team can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing maintenance and proactive further development
- A way of working aligned with your existing IT landscape
Security and privacy in Planon integrations
Facilities and building data often contains personal data, such as details of employees, visitors and reservations, as well as sensitive information about buildings, installations and access. Appfront builds in line with the OWASP ASVS. This means, among other things: API credentials stored in secure vaults, access scoped per business object, least-privilege permissions and encrypted connections between Planon and your other systems.
We document the data flows between Planon and your source and target systems, so that your record of processing activities is complete and you can demonstrate compliance with the GDPR. We configure access to building and asset data so that only the right roles and systems can see the data they need, with traceable logging on every integration.
More on our security approach: information security policy and CVD policy.
- GDPR-compliant data processing and data minimisation
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least-privilege principles
- Audit logs with traceable data flows
- Automatic retries and dead-letter queues
- Monitoring and alerting for anomalies
- Secrets management in line with best practice
- Documentation for your record of processing activities
Frequently asked questions about Planon integrations
Answers to the questions we are asked most often about Planon implementations.
A Planon integration is a technical link between Planon and another system, such as your building management system (BMS), HR, ERP or finance package, workplace or room booking app, or BI dashboard. Through the Planon REST API, business objects such as work orders, assets, spaces, contracts and service requests are read and updated programmatically. This keeps your facilities and real estate data consistent across all systems. An integration can be simple (sending service requests from an app to Planon) or extensive (two-way synchronisation of work orders, assets and space occupancy across multiple source systems).
Planon suits organisations with a large property and facilities portfolio that want to bring maintenance, space and workplace management, contracts, assets and sustainability together on one IWMS platform. It is strong for corporate real estate, FM service providers and enterprise maintenance. For small or medium-sized facilities management, or a purely maintenance administration (CMMS), a lighter system may be a better fit; in that case, we will work with you to find the tool that suits you best.
A simple integration, such as sending service requests from an app to Planon or pulling work orders into a dashboard, can often go live relatively quickly. More extensive scenarios involving two-way synchronisation of work orders, assets and space occupancy, integration with a BMS/IoT platform, or deep HR or ERP integration usually take longer. After an intake meeting where we review the business objects and data flows, we will give you a realistic estimate.
We work with the official Planon REST API and Planon Connect, combined with the backend stack that suits you: Node.js, Python, .NET or PHP. Authentication is handled via API credentials or OAuth. We work with Planon business objects and business object methods for work orders, assets, spaces, contracts and requests, and where needed we connect to a BMS/IoT platform, an HR, ERP or finance system, or a BI tool such as Power BI.
The cost is determined by the complexity of the data flows, the number of systems to connect, the desired direction and frequency of synchronisation, and the amount of custom business logic. Ongoing maintenance, monitoring and support also affect the total investment. We always provide a clear quote following a no-obligation analysis of your situation.
Yes. Facilities and building data often include personal data (employees, visitors, bookings) as well as sensitive information about premises and access. Appfront builds to the OWASP ASVS standard: API credentials are kept in secure vaults, access is scoped per business object, rights follow the principle of least privilege, and connections are encrypted. We document the data flows between Planon and your other systems so that your record of processing activities stays complete and you can demonstrate GDPR compliance.
Yes. Appfront regularly takes over existing integrations, even where they were originally set up by another party. We review the Planon REST API integrations, the business objects used, error handling and synchronisation logic, document the current setup and propose improvements. From that point on, we can handle changes, extensions and monitoring, including timely rotation of API credentials.
Planon suits facility managers, corporate real estate teams, property managers, maintenance organisations and FM service providers who manage a large portfolio. Typical integrations include service requests from your own service desk app, workplace and room bookings, asset data from a BMS/IoT platform, and BI dashboards that visualise work orders and space occupancy. It is less suited to very small FM organisations or a simple maintenance list; in those cases we will work with you to determine whether a lighter system is a better fit.
Ready to build your Planon integration?
Tell us which facilities and real estate data you want to synchronise and which systems Planon needs to connect with: BMS/IoT, HR, ERP, finance, a workplace app or a BI dashboard. We are happy to help you choose the right business objects, synchronisation direction and error handling. A no-obligation first conversation will give you a clear picture of what is possible within half an hour.