Custom Cloudbeds integration development
Appfront builds custom Cloudbeds integrations that connect your hospitality platform to your own guest app, payment provider, channel manager, CRM or BI dashboard. Using the Cloudbeds REST API and webhooks, we synchronise reservations, availability, guest details and transactions in real time, so your team no longer has to re-enter data and guests enjoy a seamless experience from booking through to check-out.
What is a Cloudbeds integration?
Cloudbeds is a cloud-based hospitality management platform that brings together a hotel PMS, channel manager, booking engine and payments in one system. Hotels, hostels, B&Bs and holiday rental businesses around the world use it to manage reservations, rooms, rates and guests centrally, while selling through numerous booking channels. For independent properties, that all-in-one nature is a key reason to choose Cloudbeds.
In practice, a custom integration means: reading reservations and guest data in real time in your own app or dashboard, synchronising availability and rates, handling transactions and payments, and responding instantly to new or changed bookings via webhooks. This lets you build an experience around Cloudbeds that fits your property exactly, such as your own check-in flow, an upsell tool or a connected CRM for returning guests.
Appfront builds in line with the official Cloudbeds developer documentation and the OWASP ASVS security standard. We tailor the sync logic, error handling and webhook processing to how you actually work, so the integration stays reliable even during peak occupancy and high booking volumes.
Reservations & availability
Bookings, rooms and availability from Cloudbeds are available in real time within your own systems. New and changed reservations flow through automatically, so your front desk and channels always work from the same up-to-date occupancy.
Guest data & transactions
Guest profiles, stay history and transactions are made available in a structured way for your CRM, marketing or accounting. You recognise returning guests straight away, and revenue per reservation lands in the right place.
Payments within the flow
Payments and deposits processed through a PCI-compliant payment provider and linked to the correct reservation in Cloudbeds. From online advance payments to settling at check-out: less manual work and a watertight audit trail.
Our development process for Cloudbeds integrations
We work to a proven methodology that removes uncertainty early on and delivers a stable integration. From an initial analysis of your property processes, booking channels and data flows through to going live and ongoing management, every step is focused on an integration your team can understand and trust.
We map out which data you want to retrieve from or write back to Cloudbeds, such as reservations, availability, guests, rates or transactions, and which app, payment provider or channel manager it needs to connect with.
We design the integration architecture, choose the right authentication and draw up an error-handling strategy.
Implementation with automated tests, structured logging and monitoring. You see working builds along the way.
Controlled go-live with data validation and a safety net, followed by ongoing management and further development.
What a Cloudbeds integration delivers in practice
Every Cloudbeds integration is set up specifically for your type of accommodation, booking channels and adjacent systems. Below are the features we most often deliver for accommodation businesses that rely on Cloudbeds at the heart of their operations.
Reservation and availability sync
Synchronising reservations, rooms and availability between Cloudbeds and your own systems. Via webhooks, your application responds immediately to new or changed bookings and room assignments, so occupancy shows the same picture everywhere.
Payment integration
Online advance payments, deposits and settlement at check-out, handled through a PCI-compliant payment provider and neatly linked to the reservation in Cloudbeds. See also our Adyen integration for payment processing.
Channel manager & booking engine
Connecting the Cloudbeds channel manager and booking engine to your own website or marketing flows, so rates and availability remain consistent across all channels and direct bookings land neatly in the platform.
Guest & check-in app
A custom guest app or online check-in flow built on top of Cloudbeds: guests submit their details in advance, choose extras and check in contactlessly. Reservation and guest data flow both ways between the app and the platform.
CRM, marketing and guest data
Connect guest profiles and stay history from Cloudbeds to your CRM or marketing tool. Recognise returning guests immediately and communicate in a targeted way around arrival, stay and return visits, always in line with GDPR.
Revenue management & BI dashboards
Occupancy, revenue, ADR and RevPAR from Cloudbeds made available to a revenue management tool or BI dashboard. Steer rates and channels with up-to-date figures, neatly consolidated across multiple properties too.
Typical use cases in practice
A Cloudbeds integration looks different for every accommodation. We regularly see a number of recurring patterns, and for each we have a proven setup that focuses on reservation sync, payments and the right guest data flows.
Independent hotels
Independent hotels that use Cloudbeds as their central PMS and want their own check-in app, upsell tool or CRM around it. Reservations, availability and guest data flow through in real time, so the front desk and guests work with the same up-to-date information. See also our Mews integration.
Hostels
Hostels with dorms and shared facilities that take bookings per bed and handle many international guests. An integration with a custom online check-in and payment flow takes work off the front desk, while availability per bed or room stays correctly synced across all channels.
B&Bs & holiday rentals
Bed & breakfasts and holiday rentals that manage multiple channels with a small team. Integrating Cloudbeds with your own booking page, payment provider and guest communication removes manual work, prevents double bookings and keeps the guest experience personal.
Small hotel groups
Groups with several properties that want to steer occupancy and revenue centrally. An integration bundles reservations and transactions from multiple Cloudbeds properties into a single BI dashboard, and enables shared guest profiles and revenue management across locations.
Technology we use
We build Cloudbeds integrations using the official REST API and webhooks, with OAuth 2.0 for authentication. The exact choice of backend and adjacent integrations depends on your channels and payment providers, so your own team can manage or further develop the implementation.
Why choose Appfront for your Cloudbeds integration?
Appfront has extensive experience building API integrations for a wide range of organisations in the Netherlands, including in hospitality. We always start with a thorough analysis of your existing systems and processes. An integration should not only work technically but also add practical value to the way you run your accommodation.
For every integration, we write clear documentation and make sure your own team, or any future supplier, can understand and manage it. No black box, just transparent code and clear agreements on monitoring, alerting and maintenance.
You work with a dedicated point of contact who understands both the technical and the functional side. This keeps communication short, prevents misunderstandings and speeds up decisions when choices need to be made during development.
See also our broader services around API integrations, middleware, custom software and web app development. Prefer to work with a different cloud PMS? Take a look at our Apaleo integration.
- Experience with the Cloudbeds REST API, webhooks and hospitality data flows
- Specialists in reservation, availability and payment integrations
- Familiar with channel managers, booking engines and revenue management
- Secure by default — token rotation, webhook signature validation, scoped permissions
- Structured error handling and retry mechanisms
- Comprehensive logging and monitoring from day one
- Clear documentation your team can read and manage
- A fixed point of contact, no account managers passed around
- Ongoing maintenance and proactive further development
- A way of working aligned with your existing IT landscape
Security and privacy in Cloudbeds integrations
Reservation and guest data always contain personal data: names, contact details, stay data and sometimes preferences or identity information. Appfront builds according to Cloudbeds security best practices and the OWASP ASVS. This means, among other things: OAuth tokens and API credentials stored in secure vaults, webhook signature validation, scoped permissions and regular audits of the reservation and transaction flows. We only process the data that your integration genuinely needs.
For payments we work with PCI DSS-compliant payment providers, so card details never pass unchecked through your own systems. We document the data flows, endpoints and payment integrations so that your record of processing activities is complete and you can demonstrate compliance with the GDPR. That keeps the guest experience smooth without compromising on privacy or security.
More on our security approach: information security policy and CVD policy.
- GDPR-compliant processing of guest personal data and data minimisation
- PCI DSS-compliant payment providers for payments
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access and least-privilege principles
- Audit logs with traceable data flows
- Automatic retries and dead-letter queues
- Monitoring and alerting for anomalies
- Documentation for your record of processing activities
Frequently asked questions about Cloudbeds integrations
Answers to the questions we are asked most often about Cloudbeds integrations.
A Cloudbeds integration is a technical link between the Cloudbeds hospitality platform and another system, such as your own guest app, check-in tool, payment provider, channel manager, CRM or BI dashboard. Through the Cloudbeds REST API and webhooks, reservations, availability, guest details, rooms, rates and transactions are exchanged in real time. An integration can be simple (fetching new reservations into your own dashboard) or extensive (two-way sync of availability, payment handling and linked guest profiles).
Cloudbeds is strong as an all-in-one platform for independent accommodation providers: it brings together hotel PMS, channel manager, booking engine and payments in a single system. That makes it particularly suitable for independent hotels, hostels, B&Bs, holiday rentals and small hotel groups that prefer not to work with separate tools. Mews and Apaleo are other modern cloud PMS options; which one suits best depends on your existing stack, scale and integration needs. We will explore this with you in an intake conversation.
That depends on the scope. An integration that retrieves reservations and guest details and displays them in your own dashboard or app is relatively straightforward. Two-way synchronisation of availability and rates, payment handling, a complete check-in app or an integration covering several properties at once takes more work. After an intake meeting in which we map out the data flows and endpoints, we will give you a realistic estimate.
We work with the official Cloudbeds REST API and webhooks, using OAuth 2.0 for authentication. We access endpoints covering reservations, guests, rooms and availability, rates and transactions. We build the back end in the stack that suits you: Node.js, Python or .NET. We use webhooks to respond in real time to new or changed reservations, room assignments and guest details, so that your own systems stay in step immediately.
The cost is determined by the complexity of the data flows, the number of systems to connect, whether the sync needs to run in one or both directions, the required freshness of availability and rates, and the amount of custom business logic. Ongoing maintenance, monitoring and support also play a part. We always provide a clear quote following a no-obligation analysis of your situation.
Yes. Reservation and guest data contain personal data, and payment integrations touch on PCI requirements. Appfront builds according to the OWASP ASVS: OAuth tokens and API credentials stored in secure vaults, webhook signature validation, scoped permissions and least privilege for each integration. For payments we work with PCI DSS-compliant payment providers, so card data never flows uncontrolled through your own systems. We document the data flows so that your record of processing activities stays complete and you can demonstrably comply with the GDPR.
Yes. Appfront regularly takes over existing integrations, even when they were originally built by another party. We review the API integration, webhook configuration, sync logic and error handling, document the current setup and propose improvements. From that point on, we handle changes, extensions and monitoring, including timely rotation of tokens and credentials.
Cloudbeds is built for independent properties: standalone hotels, hostels, B&Bs, holiday rentals and small hotel groups. Its all-in-one nature (PMS, channel manager, booking engine and payments in one) suits properties that need to manage many channels with a small team. Typical integrations we build: a custom guest or check-in app, a payment provider, a channel manager or revenue management tool, and BI dashboards for occupancy and revenue across multiple properties.
Ready to build your Cloudbeds integration?
Tell us which data you want to pull from Cloudbeds (reservations, availability, guest data or transactions) and which app, payment provider or channel manager the platform needs to connect with. We are happy to help with sync logic, payments and the guest experience. A no-obligation first conversation will give you a clear picture of what is possible within half an hour.