What is the difference between a BI dashboard and a predictive analytics dashboard?
A classic BI dashboard shows what has happened: sales history, customer volumes, stock movements. A predictive analytics dashboard looks ahead and forecasts what is coming: next month's demand, churn probability per customer, anomalies in the financial close. Under the bonnet sits an ML pipeline that continuously retrains on new data, plus a feature store that keeps input variables consistent across models. A BI tool is set up on your data and it works straight away; a predictive platform calls for a design phase in which you choose which decisions should be supported and which data is relevant to them.
Will you replace our current Power BI or Tableau environment?
Not for the standard BI use case — Power BI and Tableau are excellent for analysts and day-to-day reporting. What we do instead is add a predictive layer alongside your existing BI environment. Often Power BI keeps running for standard reporting and our predictive dashboard is added for forecasting and anomaly use cases. For some clients the predictive platform eventually replaces the classic BI layer as well, but that is not a requirement.
How accurate is a demand forecast or churn prediction, really?
That depends heavily on data quality and the use case. For seasonal retail categories with several years of history, forecast errors around ten per cent (WMAPE at SKU category level) are a realistic target; for highly volatile or new products, higher. For churn prediction we look at AUC and precision/recall — good models typically reach an AUC of 0.80–0.90, but the real business value lies in how much of your retention budget reaches the right customers. We always measure against a baseline and only go live if the model beats that baseline by a measurable margin.
How far along is a natural language layer with LLMs, really?
Further than most people think, provided you build in the right guardrails. An LLM such as Claude or GPT-4 can reliably turn a question like "what is the expected cash position at the end of Q3 if the top ten deals go through?" into SQL plus a visualisation, as long as you supply a good semantic layer that explicitly defines column names, business definitions and joins. We build text-to-SQL with a validator that checks each query against a whitelist of tables, columns and aggregations, plus row-level security that prevents the LLM from retrieving data outside its scope. For EU AI Act compliance we log which questions were asked and which SQL resulted — that audit trail is mandatory for high-risk AI systems.
Which data do you need to get started?
As a rule of thumb: at least two years of history for the variable you want to predict, plus as many contextual features as possible. For demand forecasting: sales per day or week per SKU per location, plus price, promotions, stock, weather and seasons. For churn prediction: contract data, usage data, support tickets and NPS. In our experience data quality matters more than volume. During discovery we carry out a data quality audit and honestly tell you whether both volume and quality are sufficient — sometimes the conclusion is that you need to clean up your data first.
How do you handle the EU AI Act and GDPR?
First the classification: which risk level does your use case fall under the EU AI Act? Minimal risk (demand forecasting, anomaly detection on operational data) carries limited obligations. High risk (recruitment, credit granting, health advice) requires strict documentation, an audit trail, human oversight and sometimes a conformity assessment. For GDPR: a DPIA for every model that touches personal data, PII redaction in the feature layer where possible, and EU residency for both data and models. For clients in regulated sectors we work with European cloud tenants as standard.
Can this be integrated with our existing data stack?
Almost always, and that's usually the point. We build connectors to data warehouses (Snowflake, BigQuery, Synapse, Redshift, ClickHouse, Databricks), operational databases (Postgres, MySQL, SQL Server), CRM (HubSpot, Salesforce), ERP systems and specific APIs. For ETL we use dbt, Airflow or Fivetran, depending on your existing set-up. If you don't have a warehouse yet, we can build one too, usually as a linked
data warehouse project, so the predictive platform sits on a reliable data foundation.
What is the difference from a KPI dashboard?
A
custom KPI dashboard shows how your business is currently performing against agreed targets: KPIs, target versus actual, and trends by department. A predictive dashboard forecasts where those KPIs are heading and shows the drivers behind the forecast. In practice the two overlap. Many clients start with a KPI dashboard and, after a few months, want a predictive layer on top, such as an end-of-year forecast alongside the actuals, or a drill-down that predicts which department is likely to miss its target. We also often build both in one project when the audience and data source largely coincide.
How often do models need to be retrained?
It depends on data speed and use case. For demand forecasting in retail we often retrain weekly; for churn prediction in subscription businesses monthly is usually enough; for anomaly detection on fast streams, daily or continuous retraining may be needed. There's no manual work: the orchestration layer runs on a schedule and MLflow logs every run so it can be reproduced. Drift detection raises an alert when a model starts to deteriorate. A set-and-forget approach isn't an option: data changes and behaviour shifts, and without periodic retraining every model eventually degrades.
What if the model gets things wrong?
Expect it to happen and build for it: a confidence margin on each prediction, SHAP explanations for each prediction, human-in-the-loop review for high-impact actions, an audit trail of who decided what based on which prediction, and a rollback procedure to an earlier model version. Models without an error-handling procedure are not production-ready. This matters more in ML than in traditional software because the nature of errors is less predictable.
Do you work alongside our data team?
Almost always. For some clients we deliver the entire platform, including operations; for others we work alongside an internal data team that takes over the models. Knowledge transfer in the final sprints, an incident runbook, and clear responsibilities for monitoring, retraining and further development. Code ownership always stays with you, with no vendor lock-in.
What determines the cost of a predictive analytics project?
Three factors weigh most heavily. One: the number of models and their complexity. A single demand forecast is fundamentally a different project from a multi-model platform with churn, forecasting and anomaly detection. Two: data maturity. Does the warehouse already exist, or does a data engineering project need to run alongside? Three: the compliance and explainability layer. High-risk AI Act use cases require additional documentation and human oversight. We work with a fixed sprint budget so you can adjust scope from sprint to sprint.
How long before we can go live?
A first working model on your existing data stack is ready after a few sprints. A full multi-model platform with a feature store, MLOps and several dashboard views is a project of several sprints on top of that. We work in two-week sprints with a working build at the end of each, so you see progress early and can steer along the way. A phased approach also works: first one model in production, then expanding to further use cases on the same infrastructure.